About Company
Want to be at the heart of customer interaction for a dynamic e-commerce platform? Career.zycto offers a vibrant, fast-paced environment where your communication skills can truly shine. We are dedicated to delivering seamless digital experiences, and our chat support team is crucial to that mission. Join a supportive team focused on innovation and continuous improvement, providing you with opportunities to grow your career in customer engagement and e-commerce operations. Here, your insights directly contribute to customer satisfaction and business success, making it an ideal place for dedicated chat support professionals.
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Job Description
Career.zycto is on the lookout for a highly empathetic and articulate Online Chat Support Specialist to join our growing team in Lekki Phase 2. As the first point of contact for our valued customers, you will play a pivotal role in ensuring an exceptional online shopping experience. This isn’t just about answering questions; it’s about building trust, resolving issues efficiently, and delighting customers with every interaction. You will be responsible for providing real-time support, troubleshooting technical glitches, guiding customers through our platform, and processing inquiries related to orders, products, and services, all through our chat interface. We seek someone who thrives in a digital environment, possesses an innate ability to understand customer needs, and can communicate solutions clearly and concisely. If you are passionate about customer satisfaction and eager to contribute to a leading e-commerce platform, we encourage you to apply. This role offers the chance to work within a collaborative setting, utilizing cutting-edge tools to enhance customer journeys and support our brand’s reputation for excellence. Your contributions will directly impact our operational efficiency and customer loyalty, making this a truly impactful position within our organization, fostering both personal and professional growth.
Key Responsibilities
- Provide real-time online chat support to customers regarding product inquiries, order status, technical issues, and general service questions.
- Resolve customer complaints and issues efficiently and courteously, escalating complex problems to senior support staff when necessary.
- Guide customers through website navigation, product selection, and the checkout process.
- Document customer interactions and resolutions accurately in our CRM system.
- Identify and escalate recurring customer issues or feedback to improve product and service offerings.
- Maintain a high level of product knowledge and stay updated on new features and promotions.
- Collaborate with other departments to ensure a cohesive and positive customer experience.
Required Skills
- Excellent written communication skills in English (grammar, spelling, punctuation).
- Proven experience in a customer service role, preferably in an online or e-commerce environment.
- Proficiency in using CRM software and chat support tools.
- Strong problem-solving abilities and a proactive approach to issue resolution.
- Ability to multitask and manage multiple chat conversations simultaneously.
- High level of empathy and a genuine customer-centric mindset.
Preferred Qualifications
- A Bachelor's degree or HND in any discipline.
- Experience with specific e-commerce platforms (e.g., Shopify, Magento, WooCommerce) or helpdesk software.
- Familiarity with the Nigerian e-commerce landscape and local customer expectations.
- Ability to work flexible hours, including some evenings and weekends, as business needs dictate.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness programs.
- Opportunities for professional development and continuous training.
- A modern, ergonomic, and supportive office environment.
- Regular team-building events and social gatherings.
- Clear pathways for career growth within a rapidly expanding company.
How to Apply
Ready to elevate your customer support career? Please click the link below to submit your resume and a brief cover letter outlining your relevant experience and why you’re the perfect fit for Career.zycto. We look forward to reviewing your application and potentially welcoming you to our team!
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