About Company
Are you ready to redefine your career with flexibility and impact? Career.zycto is a dynamic, forward-thinking recruitment firm dedicated to connecting top talent with innovative opportunities worldwide. We champion a culture of trust, autonomy, and continuous learning, making us an ideal environment for driven Online Collections Specialists. Here, your expertise in resolving complex financial matters will be highly valued, contributing directly to our clients’ success while empowering you to thrive in a remote setting. Join a team where your contributions matter, and professional growth is paramount.
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Job Description
Are you an experienced and empathetic collections professional seeking a challenging yet rewarding remote opportunity? Career.zycto is scouting for a dedicated Online Collections Specialist to join our dynamic team, operating from the comfort and convenience of your home base in Anson, Singapore. This pivotal role is not just about recovering outstanding balances; it’s about building and maintaining positive customer relationships, understanding individual circumstances, and crafting mutually beneficial payment solutions. We believe in empowering our specialists with the autonomy to manage their portfolios effectively, leveraging cutting-edge tools and a supportive virtual environment to ensure both efficiency and compliance.
As an Online Collections Specialist, you will be instrumental in safeguarding the financial health of our clients by diligently managing a portfolio of accounts. Your day will involve sophisticated negotiation, precise documentation, and proactive communication with customers via phone, email, and digital platforms. You’ll be tasked with analyzing account information to identify the best course of action, advising on payment plans, and diligently following up to ensure commitments are met. Success in this role hinges on your ability to combine a firm yet fair approach with exceptional problem-solving skills, always adhering to ethical collection practices and strict regulatory guidelines within Singapore and international standards where applicable. We are looking for someone who thrives in a self-directed environment, possesses an innate ability to de-escalate sensitive situations, and consistently strives for win-win outcomes that benefit all parties involved. Your ability to maintain a positive rapport while ensuring financial objectives are met is crucial.
This is more than just a job; it’s an opportunity to grow your career with a company that values your expertise and promotes work-life integration. You will be a key contributor to our overall success, playing a direct role in improving cash flow and customer satisfaction for the diverse businesses we support across various industries. We provide comprehensive onboarding and continuous professional development, ensuring you have all the resources and knowledge needed to excel in a rapidly evolving financial landscape. If you’re passionate about financial resolution, enjoy the flexibility and focus that remote work provides, and are committed to maintaining high standards of professionalism and integrity, we encourage you to apply and become a valued member of the Career.zycto family. We foster an environment where your insights are valued and your professional journey is supported.
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Key Responsibilities
- Manage a portfolio of delinquent accounts, conducting collection activities ethically and effectively.
- Communicate with customers via phone, email, and other digital channels to negotiate payment solutions.
- Analyze account information and customer financial situations to determine appropriate payment arrangements.
- Document all collection activities accurately and completely in the system.
- Adhere strictly to all collections laws, regulations, and company policies.
- Identify and escalate complex or high-risk accounts to management.
- Develop and maintain positive relationships with customers while working towards resolution.
- Process payments and establish payment plans according to guidelines.
- Collaborate with internal teams to resolve billing disputes or service issues impacting collections.
Required Skills
- Minimum 2 years of experience in collections, credit control, or a related financial role.
- Proven track record of successfully negotiating payment plans and resolving disputes.
- Excellent verbal and written communication skills in English.
- Strong negotiation and persuasion abilities, coupled with empathy.
- Proficiency in using collections software and CRM systems.
- Ability to work independently and manage a high-volume portfolio remotely.
- Strong analytical and problem-solving skills.
- High level of integrity and adherence to ethical collection practices.
- Reliable high-speed internet connection and a dedicated home office setup.
Preferred Qualifications
- Diploma or degree in Business, Finance, Accounting, or a related field.
- Experience with international collections or exposure to various regulatory environments.
- Proficiency in additional languages relevant to the region (e.g., Mandarin, Malay, Tamil).
- Familiarity with Singapore's financial regulations and data privacy laws.
- Certification in credit management or collections.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits.
- Flexible remote work environment.
- Generous paid time off and public holidays in Singapore.
- Opportunities for professional development and career growth.
- Access to cutting-edge technology and tools.
- Supportive virtual team culture and regular virtual team-building events.
- Employee assistance program.
How to Apply
Interested candidates are invited to submit their detailed resume and a cover letter outlining their experience and suitability for this remote role. Please ensure you highlight your experience as an Online Collections Specialist. Click the application link below to apply directly.
