About Company
Fidelity Investments is a leading provider of investment management, retirement planning, portfolio guidance, brokerage, benefits outsourcing, and many other financial products and services to more than 40 million individuals, workplaces, and institutions. With a rich history spanning over 75 years, we are dedicated to helping our customers achieve their financial goals through innovation, outstanding customer service, and deep expertise. At Fidelity, we believe in fostering a diverse and inclusive environment where every associate feels valued and empowered to make a meaningful impact. We are committed to technological advancement and connecting with our customers wherever they are, including in vibrant online communities. Joining Fidelity means becoming part of a team that puts the customer first, embraces continuous learning, and strives for excellence in everything we do.
Job Description
Are you a master of digital engagement with a passion for cultivating vibrant online spaces? Fidelity Investments is seeking a dynamic and experienced Remote Online Community Manager to join our innovative team. In this pivotal role, you will be instrumental in building, nurturing, and growing our online communities, fostering a sense of belonging and value among our customers and prospects. You will be the voice of Fidelity within these digital realms, moderating discussions, creating compelling content, and proactively engaging with community members to enhance their experience and drive positive brand sentiment. This isn’t just about managing platforms; it’s about understanding our audience, anticipating their needs, and translating complex financial topics into accessible and engaging conversations. You will work closely with our marketing, product, and customer service teams to ensure our community strategy aligns with broader business objectives, provides valuable insights, and supports our mission to empower financial well-being. If you thrive on connection, possess exceptional communication skills, and are driven by the opportunity to make a tangible impact on a large scale, we invite you to apply. This remote position offers the flexibility to work from your home office while being connected to our Jersey City hub.
Key Responsibilities
- Develop and execute a comprehensive online community strategy aligned with Fidelity’s brand and business objectives.
- Actively moderate online discussions, ensuring a safe, respectful, and engaging environment for all members.
- Create, curate, and schedule engaging content (text, image, video) that sparks conversation and adds value to the community.
- Monitor community metrics and trends, providing regular reports and actionable insights to internal stakeholders.
- Identify and engage with key influencers, brand advocates, and power users within the community.
- Respond to community inquiries, feedback, and concerns in a timely and professional manner, escalating issues as needed.
- Collaborate with marketing, product, and customer service teams to integrate community feedback into product development and service improvements.
- Stay current with online community best practices, tools, and emerging platforms.
- Organize and facilitate virtual events, AMAs (Ask Me Anything), and other interactive initiatives to drive engagement.
Required Skills
- Bachelor's degree in Marketing, Communications, Business, or a related field.
- 4+ years of experience in online community management, social media management, or digital content creation.
- Proven track record of growing and engaging online communities across various platforms.
- Exceptional written and verbal communication skills, with a strong ability to adapt tone and style for different audiences.
- Proficiency with community management platforms, social media tools, and analytics software.
- Strong understanding of digital marketing principles and customer journey mapping.
- Ability to work independently in a remote environment while maintaining strong collaboration with cross-functional teams.
- Excellent problem-solving skills and a proactive approach to community issues.
- Demonstrated empathy and a customer-centric mindset.
Preferred Qualifications
- Master's degree or relevant professional certifications.
- Experience managing communities in the financial services, fintech, or technology sectors.
- Familiarity with SEO principles and content optimization for community platforms.
- Experience with graphic design tools (e.g., Canva, Adobe Creative Suite) for content creation.
- Knowledge of compliance and regulatory requirements related to online engagement in financial services.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- 401(k) plan with company match.
- Generous paid time off (vacation, sick leave, holidays).
- Parental leave and family support programs.
- Tuition reimbursement and professional development opportunities.
- Wellness programs and employee assistance initiatives.
- Employee stock purchase plan.
- Remote work flexibility with a supportive virtual team environment.
How to Apply
If you are ready to make a significant impact by shaping the future of online engagement at Fidelity Investments, we encourage you to apply. Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application!