About Company
ITWorx Solutions is a dynamic and forward-thinking Information Technology company based in the heart of George, Western Cape. For over a decade, we have been dedicated to empowering businesses with cutting-edge IT solutions, robust infrastructure, and strategic digital services designed to enhance efficiency, productivity, and growth. Our expertise spans across managed IT services, cloud solutions, cybersecurity, network management, and custom software development. We pride ourselves on building strong, lasting relationships with our clients by providing personalised support and innovative solutions tailored to their unique challenges. At ITWorx Solutions, we foster a collaborative and supportive work environment where innovation is encouraged, and professional development is a priority. Join our passionate team and contribute to shaping the digital future for businesses across the Southern Cape and beyond.
Job Description
Are you meticulously detail-oriented with a passion for data accuracy and a knack for online research? ITWorx Solutions is seeking an enthusiastic and skilled Online CRM Data Enrichment Specialist to join our growing team in George. In this crucial role, you will be responsible for ensuring the integrity, completeness, and value of our Customer Relationship Management (CRM) database. You will meticulously research, verify, and update client and prospect information from various online sources, transforming raw data into actionable insights that drive our sales, marketing, and client service initiatives. This position requires a proactive individual who can identify data gaps, source missing information, and apply consistent data quality standards. Your work will directly impact our ability to engage effectively with clients, personalise communications, and streamline our internal processes. If you thrive in an environment where precision is paramount and your contributions directly fuel business success, we encourage you to apply. This is an on-site position, offering a fantastic opportunity to work within a supportive team in a vibrant IT company.
Key Responsibilities
- Conduct thorough online research to gather, verify, and enrich existing client and prospect data within the CRM system (e.g., company details, contact information, industry, social media profiles, key decision-makers).
- Identify and rectify incomplete, outdated, or inaccurate information in the CRM to ensure data integrity and consistency.
- Perform data cleansing activities, including duplicate record merging and standardising data formats.
- Segment and categorise CRM data based on predefined criteria to support targeted marketing and sales campaigns.
- Monitor and maintain data quality, ensuring compliance with data governance policies and best practices.
- Collaborate closely with sales, marketing, and client service teams to understand their data needs and provide enriched data sets.
- Generate regular reports on data quality metrics and present findings to relevant stakeholders.
- Assist in the implementation and optimisation of CRM data enrichment tools and processes.
- Stay updated with industry best practices for data management, privacy, and CRM functionality.
Required Skills
- Proven experience (1-2 years) in a data entry, data management, or CRM administration role.
- Exceptional attention to detail and a high level of accuracy.
- Strong proficiency in using CRM software (e.g., HubSpot, Salesforce, Zoho CRM).
- Excellent online research and information verification skills.
- Advanced knowledge of Microsoft Office Suite, particularly Excel for data manipulation.
- Strong organisational and time management abilities.
- Effective written and verbal communication skills.
- Ability to work independently and as part of a team.
Preferred Qualifications
- A relevant diploma or degree in Business Administration, Marketing, Information Technology, or a related field.
- Experience with data visualisation tools or basic data analysis.
- Familiarity with data privacy regulations (e.g., POPIA, GDPR).
- Certification in specific CRM platforms is a plus.
Perks & Benefits
- Competitive salary package.
- Opportunities for professional development and continuous learning.
- A vibrant and supportive company culture.
- Contribution to a provident fund.
- Paid time off and public holidays.
- Modern office environment in George.
- Regular team-building activities and social events.
How to Apply
Interested candidates are invited to submit their comprehensive CV and a compelling cover letter outlining their experience and suitability for this role. Please ensure your application highlights your proficiency in CRM systems and your attention to detail. Click on the link below to apply for the job.