About Company
Nyaradzo Group is a leading integrated financial services and funeral assurance provider in Zimbabwe, committed to delivering compassionate and professional services to individuals and families during their most challenging times. With a strong presence across the nation, we pride ourselves on innovation, integrity, and client-centric solutions. Our diversified portfolio includes funeral assurance, life assurance, memorialisation, and events management, all underpinned by a deep understanding of our community’s needs. We are a dynamic organisation that values its employees and offers a supportive environment where talent can thrive and contribute to our mission of providing peace of mind to our clientele. Join a team where your work directly impacts our ability to serve with excellence and efficiency.
Job Description
Are you meticulous, tech-savvy, and passionate about data accuracy? Nyaradzo Group is seeking a dedicated Online CRM Updating and Sales Record Maintenance professional to join our dynamic team. This is a fully remote position, offering the flexibility to work from your home base in Gwanda, Matabeleland South Province, while contributing to our national operations. In this pivotal role, you will be instrumental in ensuring the integrity and timeliness of our customer relationship management (CRM) system and sales databases. Your daily tasks will involve entering, updating, and verifying customer information, sales transactions, and interactions across various platforms. This position requires a keen eye for detail, a proactive approach to problem-solving, and the ability to work independently to maintain accurate records that are crucial for our sales, marketing, and client service teams. The successful candidate will play a vital role in supporting our sales force by providing them with up-to-date information, enabling them to foster stronger relationships and deliver exceptional service. This role is perfect for someone who thrives in an organised digital environment, understands the critical importance of data in driving business success, and is committed to upholding the highest standards of data quality and confidentiality.
Key Responsibilities
- Accurately input and update customer data, sales leads, and client interactions into the CRM system (e.g., Salesforce, Zoho CRM, or proprietary systems).
- Maintain and organise comprehensive sales records, ensuring all transactions, agreements, and communications are properly documented and easily accessible.
- Perform regular data quality checks, identify discrepancies, and implement corrective measures to ensure data integrity and consistency across all platforms.
- Generate routine reports on sales activities, customer engagement, and data health, as required by management and various departments.
- Collaborate with sales and marketing teams to ensure CRM data supports ongoing campaigns, client outreach initiatives, and strategic decision-making.
- Assist in the development and improvement of CRM processes and data entry protocols to enhance operational efficiency and accuracy.
- Provide administrative support to the sales department, including scheduling follow-ups, preparing client-facing documents, and managing sales pipeline information.
- Adhere strictly to data privacy regulations (e.g., POPI Act principles) and company policies regarding sensitive customer information.
- Continuously learn and adapt to new CRM features and best practices to optimise system utilisation and contribute to continuous improvement.
Required Skills
- Proven experience (minimum 1 year) with CRM software (e.g., Salesforce, Zoho CRM, HubSpot, or similar).
- Exceptional attention to detail and accuracy in data entry and record-keeping, with a commitment to maintaining high-quality data.
- Strong organisational and time management skills, with the ability to manage multiple tasks independently and meet deadlines.
- Proficiency in Microsoft Office Suite, particularly Excel, for data manipulation, analysis, and reporting.
- Excellent written and verbal communication skills in English, with the ability to articulate information clearly.
- Ability to work effectively and productively in a remote environment, demonstrating self-motivation, discipline, and reliability.
- Basic understanding of sales processes, customer relationship management principles, and their impact on business growth.
Preferred Qualifications
- A diploma or degree in Business Administration, Marketing, Information Technology, or a related field.
- Prior experience in a data entry, administrative, or sales support role within a financial services or customer-facing industry.
- Familiarity with data protection regulations relevant to Zimbabwe and best practices for data security.
- Experience with virtual communication and collaboration tools (e.g., Microsoft Teams, Zoom, Google Meet).
- Demonstrated ability to quickly learn new software and adapt to evolving technological environments.
Perks & Benefits
- Competitive monthly salary paid in USD, ensuring stability and value.
- Fully remote work model, offering unparalleled flexibility and a healthy work-life balance.
- Opportunity to work with a leading and reputable financial services provider in Zimbabwe.
- Continuous professional development and training opportunities to enhance your skills and career growth.
- Supportive, collaborative, and inclusive team environment, even in a remote setup.
- Contribution to a critical function that directly drives business growth, client satisfaction, and operational efficiency.
How to Apply
Interested and qualified candidates are invited to submit their comprehensive CV and a compelling cover letter detailing their relevant experience and why they are the ideal fit for this remote role. Please highlight your proficiency with CRM systems, your commitment to data accuracy, and your ability to thrive in an independent work setting. Ensure your application is submitted via the link below. We encourage you to apply promptly as applications will be reviewed on a rolling basis, and suitable candidates may be contacted before the closing date.