About Company
Seeking a role where your voice truly matters? Career.zycto is a dynamic, forward-thinking organization committed to fostering exceptional client experiences. We specialize in connecting talent with opportunity, particularly valuing those who bring empathy, adaptability, and a proactive spirit to online interactions. For an Online Customer Relations specialist, we offer an environment that champions work-life balance through flexible scheduling, ensuring you can thrive professionally while managing personal commitments. Join a team where your contributions are recognized and your growth is supported, all within a collaborative and innovative virtual setting.
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Job Description
Are you a natural communicator with a passion for helping others, seeking a role that truly respects your need for flexibility? Career.zycto is actively searching for dedicated Online Customer Relations professionals to join our growing remote team. In today’s dynamic digital landscape, providing exceptional support and building lasting customer relationships online is paramount. This flexible schedule position empowers you to manage your work-life balance effectively while contributing significantly to our mission of delivering outstanding service.
As an Online Customer Relations specialist, you will be the friendly and knowledgeable voice of our organization, engaging with customers primarily through digital channels such as email, chat, and social media. Your core responsibility will be to address inquiries, resolve issues, and provide comprehensive information efficiently and empathetically. We champion proactive problem-solving and empower our team members to take ownership of customer interactions from start to finish. This role is ideal for individuals who thrive in a virtual environment, possess strong written communication skills, and are adept at utilizing various online tools and platforms to deliver a seamless customer experience.
We are committed to fostering an inclusive and supportive work environment where every team member feels valued and heard. While this is a remote position, you will be an integral part of a collaborative team, with opportunities for virtual check-ins, continuous training, and professional development. If you are passionate about customer satisfaction, capable of working independently, and eager to leverage your skills in a role that offers genuine scheduling flexibility, then we invite you to explore this exciting opportunity with Career.zycto. Join us and become a vital link in connecting our clients with the solutions they need, all from the comfort and convenience of your preferred workspace.
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Key Responsibilities
- Manage and respond to customer inquiries across various online channels (email, chat, social media) in a timely and professional manner.
- Identify and assess customer needs to achieve satisfaction and provide accurate, complete, and valid information.
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Proactively engage with customers to anticipate needs and prevent potential issues.
- Collaborate with internal teams to escalate complex issues and ensure a seamless customer experience.
- Adhere to company policies and procedures to ensure consistency and quality of service.
Required Skills
- Exceptional written communication and interpersonal skills in English.
- Proven ability to empathize with customers and provide patient, supportive assistance.
- Strong problem-solving capabilities and critical thinking.
- Proficiency in using online communication platforms, CRM software, and ticketing systems.
- Excellent time management and organizational skills to handle multiple tasks effectively.
- Ability to work independently in a remote setting while staying connected with the team.
- Adaptability and willingness to learn new products, services, and technologies.
Preferred Qualifications
- Previous experience (1+ year) in an online customer service or customer relations role.
- Familiarity with specific CRM software (e.g., Zendesk, Salesforce Service Cloud).
- Ability to communicate in additional languages relevant to the Singapore market (e.g., Mandarin, Malay).
- Experience working in a remote or flexible schedule environment.
Perks & Benefits
- Truly flexible working hours to accommodate personal commitments.
- Opportunity to work from the comfort of your own home.
- Access to ongoing professional development and training programs.
- Supportive and collaborative virtual team environment.
- Performance-based bonuses and recognition programs.
- Employee assistance program for personal and professional well-being.
How to Apply
Ready to make an impact with your exceptional communication skills? We encourage you to click on the application link below to submit your resume and a cover letter detailing your experience in online customer relations and why a flexible schedule is ideal for you. We look forward to reviewing your application!
