About Company
The Gleaner Company, a proud member of the RJR Gleaner Communications Group, stands as a cornerstone of Jamaican media and national discourse. For over 185 years, we have been dedicated to informing, educating, and entertaining the people of Jamaica and the diaspora. As a leading media house, we operate across print, digital, and broadcast platforms, consistently delivering high-quality news, analysis, and cultural content. Our commitment extends beyond news delivery; we foster community engagement, celebrate Jamaican heritage, and champion progress across the island. Joining The Gleaner means becoming part of a legacy that shapes the future of journalism and community connection in Jamaica.
Job Description
Are you a digital native with a passion for building vibrant online communities? The Gleaner Company is seeking a dynamic and highly motivated Online Membership Community Manager to cultivate and nurture our growing digital subscriber and member base. This is a unique opportunity to work with flexible hours, leveraging your expertise to enhance member experience, drive engagement, and foster a sense of belonging among our loyal readership and followers. As our Online Membership Community Manager, you will be the primary point of contact for our online community, ensuring their voices are heard, their feedback is integrated, and they feel valued. You will be instrumental in developing and implementing strategies to increase member retention, facilitate meaningful discussions, and transform casual readers into active participants and advocates. This remote position is perfect for an individual based in Alexandria, Saint Ann Parish, Jamaica, who thrives in an autonomous environment and is adept at utilizing digital tools to connect people. You will play a crucial role in shaping our digital ecosystem, identifying trends, and creating content initiatives that resonate deeply with our diverse audience. If you possess exceptional communication skills, a strategic mindset, and a genuine desire to build bridges within an online space, we invite you to apply and contribute to Jamaica’s leading media brand.
Key Responsibilities
- Develop and execute strategies to grow and retain our online membership community.
- Actively engage with members across various digital platforms (forums, social media, email newsletters, private groups) to foster interaction and discussion.
- Monitor community health, identify key trends, address concerns, and manage potential conflicts with tact and professionalism.
- Create and curate engaging content (e.g., polls, Q&As, exclusive articles, events) specifically for our online members.
- Analyze community engagement data and provide regular reports on key metrics, insights, and recommendations.
- Collaborate with marketing, editorial, and product teams to integrate community feedback into content and feature development.
- Organize and facilitate online events, webinars, or meetups to enhance member value and connection.
- Develop and enforce community guidelines to ensure a positive, respectful, and inclusive environment.
- Stay informed about industry best practices and emerging trends in online community management.
Required Skills
- Proven experience in online community management, social media management, or digital content creation.
- Excellent written and verbal communication skills in English, with the ability to adapt tone for various audiences.
- Strong understanding of online community platforms, social media channels, and engagement tactics.
- Proficiency in using analytics tools to track and report on community performance.
- Ability to work independently, manage time effectively, and meet deadlines in a remote environment.
- Empathy, strong interpersonal skills, and a customer-centric approach.
- Problem-solving abilities and a proactive attitude.
Preferred Qualifications
- Bachelor’s degree in Communications, Marketing, Journalism, or a related field.
- Experience with membership platforms or subscription-based digital products.
- Familiarity with the Jamaican media landscape and cultural nuances.
- Basic graphic design or video editing skills for content creation.
Perks & Benefits
- Flexible working hours to support work-life balance.
- Opportunity to work remotely from anywhere in Alexandria, Saint Ann Parish.
- Contribution to a nationally recognized and respected media institution.
- Professional development and training opportunities.
- Competitive salary and benefits package.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a cover letter detailing their relevant experience and why they are the ideal candidate for this role. Please highlight your experience in managing online communities and your understanding of the Jamaican digital landscape.