About Company
Imagine working in an environment where your precision in handling reservations and your warm customer service directly contribute to unforgettable experiences. At Career.zycto, we are dedicated to connecting talent with opportunity, fostering a culture of excellence and innovation. We empower our team members, especially our Online Reservation Assistants, with the tools and support needed to thrive, ensuring every customer interaction is smooth and satisfactory. Join us to be part of a dynamic team committed to delivering top-tier service in the vibrant hospitality sector, right here in Calabar.
Advertisement
Job Description
Are you a meticulously organized individual with a passion for creating seamless experiences for others? Career.zycto is seeking a dedicated and proactive Online Reservation Assistant to join our thriving team in the heart of State Housing, Calabar. This crucial role places you at the forefront of our customer interactions, where your ability to manage reservations, respond to inquiries, and ensure guest satisfaction will be paramount. You will be instrumental in handling a high volume of online bookings across various platforms, meticulously entering data, and ensuring all details are accurate and up-to-date. This isn’t just about processing transactions; it’s about building relationships, understanding client needs, and providing tailored solutions that elevate their experience. We are looking for someone who possesses exceptional communication skills, both written and verbal, coupled with a keen eye for detail and the ability to multitask effectively in a fast-paced setting. You will become an expert in our reservation systems, providing comprehensive information about our services, amenities, and policies. If you are enthusiastic about customer service, tech-savvy, and eager to contribute to a team that values efficiency and client happiness, this is your opportunity to shine and grow within the vibrant world of online hospitality and travel services.
Key Responsibilities
- Process and manage online reservations accurately and efficiently across various digital channels.
- Respond promptly and professionally to all customer inquiries via email, chat, and phone regarding bookings, availability, and services.
- Maintain up-to-date records of all reservations, cancellations, and modifications within the reservation system.
- Provide detailed information about services, pricing, and special offers to potential and existing clients.
- Assist clients with special requests and resolve any booking-related issues or discrepancies with a high level of customer satisfaction.
- Collaborate with other departments to ensure smooth guest experiences and operational coordination.
- Monitor online reviews and feedback related to reservations and contribute to service improvement initiatives.
- Generate daily, weekly, and monthly reservation reports as required by management.
Required Skills
- Proficiency in computer applications, including Microsoft Office Suite and general internet navigation.
- Excellent written and verbal communication skills in English.
- Strong attention to detail and organizational abilities.
- Proven ability to manage multiple tasks and prioritize effectively.
- Customer service-oriented mindset with a positive and professional demeanor.
- Problem-solving skills and the ability to handle challenging situations calmly.
Preferred Qualifications
- Previous experience (1-2 years) in a reservation, customer service, or administrative role, preferably within hospitality or travel.
- Familiarity with online reservation software or CRM systems.
- A diploma or degree in Hospitality Management, Business Administration, or a related field.
- Ability to communicate effectively in an additional local language.
- Experience working in a remote or hybrid customer support environment.
Perks & Benefits
- Competitive salary and performance incentives.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career growth.
- A supportive and collaborative team environment.
- Paid time off and public holidays.
- Training on cutting-edge reservation systems and customer service best practices.
How to Apply
Ready to make a difference? If you are passionate about customer service and ready to contribute your skills to a growing team, we encourage you to apply today! Please click on the application link below to submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application.
Advertisement
