About Company
Are you a meticulous organizer with a passion for seamless service? Career.zycto isn’t just a recruitment firm; we’re a launchpad for talent, connecting skilled professionals with dynamic opportunities across diverse industries. As an Online Reservation Assistant with us, you’ll be at the forefront of ensuring exceptional client experiences by expertly managing bookings and inquiries. We pride ourselves on fostering an environment where efficiency meets innovation, empowering our team members to thrive. Join a supportive culture that values precision, communication, and a proactive approach, making us the perfect place for you to hone your administrative and customer service skills while contributing directly to client success.
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Job Description
Career.zycto is seeking a highly organized and customer-focused Online Reservation Assistant to join our vibrant team in Oluyole, Ibadan. In this critical role, you will be the backbone of our online booking operations, ensuring a seamless and positive experience for all clients engaging with our services. Your primary responsibility will involve diligently managing incoming reservation requests across various digital platforms, processing bookings with meticulous accuracy, and providing prompt, professional support for all related inquiries. This includes handling modifications, cancellations, and special requests, always striving to exceed client expectations.
You will be instrumental in maintaining up-to-date availability calendars, coordinating with internal teams—such as operations and customer support—to resolve booking conflicts or special requirements, and contributing to the overall efficiency of our service delivery. Beyond transactional duties, this role offers the chance to act as a brand ambassador, providing clear, concise, and friendly communication, and proactively identifying opportunities to enhance the client journey. The ideal candidate will possess exceptional problem-solving abilities, a proactive approach to potential issues, and an unwavering commitment to detail. If you are passionate about delivering outstanding service, excel in a fast-paced environment, and are eager to contribute to a growing team where your efforts are truly valued, then we invite you to embark on this rewarding journey with Career.zycto. This is more than just a booking role; it’s an opportunity to shape client perceptions and contribute significantly to our operational excellence.
Key Responsibilities
- Manage and process online reservation requests accurately and efficiently across various platforms.
- Provide timely and professional responses to client inquiries via email, chat, and phone regarding bookings.
- Handle modifications, cancellations, and special requests with attention to detail and adherence to company policies.
- Maintain and update reservation calendars, ensuring real-time accuracy of availability.
- Liaise with internal departments (e.g., operations, customer service) to coordinate services and resolve booking conflicts.
- Generate reservation reports and provide insights on booking trends when required.
- Proactively identify and resolve potential issues related to reservations to ensure a smooth client experience.
- Uphold high standards of customer service and professional communication at all times.
Required Skills
- Minimum of 1 year of experience in a customer service or administrative role, preferably with online booking systems.
- Exceptional organizational skills and a keen eye for detail.
- Proficiency in using online reservation software and office productivity tools (e.g., MS Office Suite, Google Workspace).
- Excellent written and verbal communication skills in English.
- Ability to multitask and manage time effectively in a dynamic, fast-paced environment.
- Strong problem-solving abilities and a proactive approach to challenges.
- High level of professionalism and a customer-centric mindset.
Preferred Qualifications
- OND/HND or Bachelor's degree in Business Administration, Hospitality, or a related field.
- Familiarity with CRM systems and digital communication tools.
- Previous experience working in the hospitality, travel, or a service-oriented industry.
- Ability to work independently as well as collaboratively within a team.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health insurance package.
- Opportunities for professional development and career growth.
- A supportive and collaborative work environment.
- Paid time off and public holidays.
- Modern office facilities in a convenient Oluyole location.
How to Apply
Interested candidates are invited to click on the application link below to submit their resume and a cover letter detailing their relevant experience and why they are the ideal candidate for this role. We look forward to reviewing your application!
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