About Company
Discover a new career path with Career.zycto, a leading talent acquisition firm committed to connecting skilled professionals with outstanding opportunities across Nigeria. We partner with reputable organizations in the hospitality and travel sectors, providing platforms for individuals like you to thrive. As an Online Reservation Assistant, you’ll find an environment ripe for growth, where your dedication to customer service and organizational prowess are highly valued. Join a network that champions your success and helps you unlock your full potential, ensuring a seamless journey into your next fulfilling role. We empower talent to find their perfect fit.
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Job Description
Are you a meticulous, customer-focused individual with a passion for helping people plan their perfect experiences? Career.zycto is seeking a dedicated Online Reservation Assistant to join a vibrant team in Kpata, Lokoja. In this crucial role, you will be the first point of contact for clients looking to book various services, ensuring a smooth and efficient reservation process from start to finish. This is an exciting opportunity to leverage your organizational skills and customer service expertise in a dynamic environment, contributing directly to client satisfaction and operational success.
As an Online Reservation Assistant, you will play a pivotal role in managing online booking systems, responding to customer inquiries, and ensuring all reservation details are accurately captured and communicated. Your day will involve assisting clients with their booking needs, providing detailed information about services, available dates, and pricing, and offering solutions to any potential issues they might encounter. You will be responsible for processing payments, sending confirmations, and maintaining comprehensive records of all transactions. Exceptional communication skills, both written and verbal, are paramount, as you will interact with a diverse clientele and internal teams.
We are looking for someone who is not just good with computers but also possesses an innate ability to empathize with customers, understanding their needs and exceeding their expectations. The ability to multitask effectively, prioritize tasks, and work efficiently under pressure will be key to your success. This role demands a high degree of accuracy and attention to detail, as errors in reservations can have significant impacts. If you are eager to develop your career in a supportive setting, work with cutting-edge reservation technology, and contribute to a company that values its people and its clients, then this position offers a compelling path forward. Join us and become an integral part of a team dedicated to delivering outstanding service.
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Key Responsibilities
- Manage and process online reservations efficiently and accurately using designated booking systems.
- Respond promptly to customer inquiries via email, chat, and phone regarding availability, pricing, and booking details.
- Provide comprehensive information about services, special offers, and cancellation policies.
- Assist customers with modifications, cancellations, and special requests for existing reservations.
- Process payments securely and issue booking confirmations and invoices.
- Maintain up-to-date knowledge of all services, promotions, and reservation procedures.
- Collaborate with other departments to resolve booking conflicts or special client needs.
- Handle customer complaints or issues professionally, escalating complex problems when necessary.
- Generate daily, weekly, and monthly reservation reports for management.
- Ensure all customer data and reservation details are kept confidential and adhere to data protection policies.
Required Skills
- Proficiency in online reservation software and general office suites (e.g., MS Office).
- Excellent written and verbal communication skills.
- Strong customer service orientation and ability to maintain a positive attitude.
- Exceptional attention to detail and accuracy.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Problem-solving skills and a proactive approach to challenges.
- Ability to work independently and as part of a team.
Preferred Qualifications
- Minimum of 1 year of experience in a customer service, administrative, or reservations role.
- Previous experience in the hospitality, travel, or tourism industry.
- Familiarity with CRM systems and online payment processing.
- A diploma or degree in Hospitality Management, Business Administration, or a related field.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits.
- Paid time off and public holidays.
- Opportunities for professional development and career growth.
- A supportive and collaborative work environment.
- Access to modern office facilities and technology.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for this role. We look forward to reviewing your application!
