About Company
Embark on your career journey with Career.zycto, a dynamic force shaping seamless dining experiences for thousands. We are at the forefront of connecting diners with their dream culinary destinations through innovative online solutions. As an Online Restaurant Reservation Agent, you’ll discover a supportive environment that champions professional growth and skill development from day one. Perfect for an entry-level professional eager to dive into customer service and hospitality, Career.zycto offers comprehensive training, a collaborative remote culture, and the chance to make a tangible impact daily, setting a strong foundation for your future.
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Job Description
Are you an enthusiastic individual with a passion for helping people and a keen eye for detail? Career.zycto is seeking a motivated and customer-focused Online Restaurant Reservation Agent to join our growing remote team. This is an incredible entry-level opportunity for those looking to kickstart their career in the dynamic world of hospitality and customer service, all from the comfort of your home in Vaughan, Ontario.
At Career.zycto, we specialize in providing exceptional reservation management services for a diverse portfolio of restaurants. As an Online Restaurant Reservation Agent, you will be the friendly voice and efficient hand behind ensuring our clients’ customers have a seamless and delightful booking experience. You’ll play a crucial role in managing incoming reservation requests via various online platforms, email, and sometimes phone, confirming details, and ensuring all bookings are accurately entered into our system. This isn’t just about taking bookings; it’s about making connections, solving queries, and delivering outstanding service that reflects positively on both Career.zycto and the restaurants we support.
We understand that you might be new to this field, and that’s perfectly fine! We are committed to providing comprehensive training that will equip you with all the necessary tools, knowledge, and confidence to excel in this role. You’ll learn about various restaurant booking systems, customer service best practices, and effective communication strategies. This role is ideal for someone who is tech-savvy, possesses excellent communication skills, and thrives in a fast-paced, digital environment.
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Join a company that values its employees and invests in their growth. Career.zycto fosters a collaborative remote work culture where your contributions are recognized, and your professional development is encouraged. If you’re looking for an entry point into a rewarding career where you can make a real difference to people’s dining experiences, learn valuable skills, and be part of a supportive team, then we encourage you to apply. This is more than just a job; it’s a stepping stone to a successful future in customer service and beyond.
Key Responsibilities
- Accurately process and confirm restaurant reservations received through online platforms, email, and occasionally phone.
- Provide exceptional customer service, answering inquiries, and resolving reservation-related issues promptly and courteously.
- Maintain precise records of all bookings and customer interactions in our reservation management system.
- Collaborate with restaurant partners to accommodate special requests and manage booking adjustments.
- Communicate clearly and effectively with customers and team members, ensuring a positive experience.
- Adhere to company policies and service standards to uphold brand reputation.
- Proactively identify opportunities to enhance the customer reservation experience.
Required Skills
- Strong verbal and written communication skills in English.
- Proficiency with computers and ability to quickly learn new online software and systems.
- Exceptional attention to detail and accuracy.
- Customer-focused mindset with a friendly and professional demeanor.
- Ability to work independently in a remote setting while staying connected with the team.
- Problem-solving aptitude and ability to handle various customer queries.
Preferred Qualifications
- Prior experience in a customer service or administrative role (even if not in hospitality).
- Familiarity with restaurant reservation platforms (e.g., OpenTable, Resy) is a plus but not required.
- Ability to communicate in additional languages is an asset.
- A quiet, dedicated home workspace with reliable high-speed internet.
Perks & Benefits
- Competitive hourly wage.
- Comprehensive paid training program.
- Flexible remote work environment.
- Opportunities for career growth and professional development.
- Supportive and collaborative team culture.
- Employee assistance programs.
- Paid time off and holidays.
How to Apply
To apply for this exciting Entry-Level Online Restaurant Reservation Agent position, please click on the application link below. We look forward to reviewing your application!
