About Company
Imagine a workplace where your drive for sales directly impacts growth, all from the comfort of your home. Career.zycto is a dynamic, forward-thinking organisation committed to leveraging digital platforms to connect customers with exceptional products and services. We empower our remote team members with the tools and autonomy needed to excel, fostering a supportive environment built on trust and performance. Join us in shaping the future of online retail and client engagement, where your contributions are valued and your professional development is a priority.
Advertisement
Job Description
Career.zycto is excited to be expanding our remote team with a driven and enthusiastic Online Sales Assistant. This is a fantastic home-based opportunity for someone passionate about sales, customer interaction, and the dynamic world of e-commerce. As an integral part of our sales force, you will be on the front lines, engaging with potential and existing customers through various online channels to drive sales and enhance brand loyalty. This role requires a self-motivated individual with a keen eye for detail, excellent communication skills, and a proactive approach to problem-solving. You’ll be responsible for responding to customer inquiries, processing orders efficiently, providing product information, and ensuring a seamless online shopping experience. We are looking for someone who thrives in a target-driven environment, can work independently, and is dedicated to achieving outstanding results while maintaining a high level of customer satisfaction. You will utilise our CRM systems and sales tools to manage leads, track progress, and contribute to our overall sales objectives. This position offers significant potential for growth within the company, providing you with a platform to develop your sales acumen and contribute directly to our success.
Key Responsibilities
- Engage with customers via email, chat, and phone to answer product inquiries, provide recommendations, and close sales.
- Process orders accurately and efficiently, ensuring timely delivery and resolving any related issues.
- Maintain a comprehensive understanding of our product catalogue and services to effectively address customer needs.
- Identify cross-selling and up-selling opportunities to maximise revenue and enhance customer value.
- Update and maintain customer records and sales activities within the CRM system.
- Collaborate with the marketing team to understand current promotions and campaigns, and integrate them into sales conversations.
- Provide exceptional post-sale support, handling returns, exchanges, and customer feedback professionally.
- Contribute to team sales targets and participate in regular sales meetings and training sessions.
Required Skills
- Minimum of 1 year experience in an online sales or customer service role.
- Proven track record of meeting or exceeding sales targets.
- Excellent written and verbal communication skills.
- Proficiency with CRM software and general office applications (e.g., Google Workspace, Microsoft Office).
- Strong problem-solving abilities and a customer-centric approach.
- Ability to work independently and manage time effectively in a home-based environment.
- Reliable internet connection and a dedicated home office setup.
Preferred Qualifications
- Experience with e-commerce platforms (e.g., Shopify, Magento).
- Knowledge of digital marketing principles and social media engagement.
- A diploma or degree in Business, Marketing, or a related field.
Perks & Benefits
- Fully remote work opportunity, offering flexibility and work-life balance.
- Competitive salary with performance-based bonuses.
- Opportunities for professional development and career advancement.
- Access to comprehensive sales training and e-learning resources.
- Supportive team environment and regular virtual team-building activities.
- Generous holiday allowance.
- Contribution towards home office expenses.
How to Apply
Ready to launch your home-based sales career with Career.zycto? We encourage all qualified candidates to click on the application link below to submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application!
Advertisement
