About Company
Are you passionate about digital retail and ready to elevate an online presence? Career.zycto champions innovation in e-commerce, empowering businesses to thrive in a competitive digital landscape. We seek visionary leaders to manage and optimize our clients’ online stores, driving sales and enhancing customer experiences. Join a dynamic team committed to cutting-edge strategies and tangible results. Here, your expertise in digital merchandising, platform management, and analytics will directly impact growth, offering unparalleled opportunities for professional development in a supportive, forward-thinking environment. Contribute to shaping the future of online commerce with us.
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Job Description
Career.zycto is actively seeking an experienced and dynamic Online Store Manager to spearhead the growth and operational excellence of our digital retail platform. This is a pivotal full-time, hybrid role based in Semmes, Mobile, where you will be instrumental in optimizing user experience, driving sales conversions, and expanding our online market presence. As our Online Store Manager, you will be the primary architect of our e-commerce strategy, managing all facets of the online store from product catalog management and merchandising to website performance and customer journey optimization. You’ll work closely with marketing, customer service, and logistics teams to ensure a seamless and compelling shopping experience that aligns with our brand vision and business objectives. We are looking for a proactive individual with a keen eye for detail, a strong analytical mindset, and a proven track record in e-commerce management. You will be responsible for implementing innovative digital merchandising strategies, monitoring key performance indicators (KPIs) such as conversion rates, average order value, and website traffic, and adapting to emerging e-commerce trends and technologies. This role demands a strategic thinker capable of identifying opportunities for improvement and implementing data-driven solutions. You’ll lead initiatives to enhance product visibility, streamline checkout processes, and engage customers through personalized experiences. If you thrive in a fast-paced, collaborative environment and are passionate about leveraging technology to create exceptional online retail experiences and drive substantial business growth, we invite you to join our growing team and make a significant impact.
Key Responsibilities
- Develop and execute comprehensive e-commerce strategies to drive online sales and achieve revenue targets.
- Manage all aspects of the online store, including product listings, inventory management, pricing, and promotions.
- Optimize website content, product descriptions, images, and user experience (UX) to maximize conversion rates.
- Monitor website performance using analytics tools, identifying trends, and implementing data-driven improvements.
- Collaborate with marketing teams to plan and execute digital marketing campaigns (SEO, SEM, email, social media).
- Oversee customer service interactions related to online orders, ensuring high levels of satisfaction.
- Stay updated on industry best practices, emerging technologies, and competitive landscape in e-commerce.
- Manage relationships with third-party vendors and platforms, ensuring seamless integration and operation.
- Analyze sales data, market trends, and customer feedback to inform strategic decisions and product development.
- Ensure the online store adheres to all legal requirements, data privacy policies, and security standards.
Required Skills
- 3+ years of experience in e-commerce management or a similar role.
- Proven track record of driving online sales growth and managing digital retail operations.
- Strong understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
- Proficiency in web analytics tools (e.g., Google Analytics).
- Demonstrable knowledge of digital marketing channels (SEO, SEM, social media, email marketing).
- Excellent project management and organizational skills.
- Strong analytical and problem-solving abilities.
- Exceptional communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment.
Preferred Qualifications
- Bachelor's degree in Marketing, Business Administration, E-commerce, or a related field.
- Experience with A/B testing and conversion rate optimization (CRO) techniques.
- Familiarity with CRM systems and customer segmentation strategies.
- Experience managing a team or mentoring junior staff.
- Certification in Google Analytics or other relevant e-commerce tools.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid time off and company holidays.
- 401(k) retirement plan with company match.
- Opportunities for professional development and continuous learning.
- Flexible hybrid work environment.
- Dynamic and supportive team culture.
- Employee discounts on products/services.
How to Apply
Ready to take the reins of our online store and drive significant growth? We encourage all qualified candidates to click on the application link below to submit your resume and a compelling cover letter outlining your relevant experience and why you are the ideal fit for this role. We look forward to reviewing your application!
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