About Company
Shopify is a leading global commerce company providing essential internet infrastructure for commerce, offering trusted tools to start, scale, market, and manage a retail business of any size. From entrepreneurs to major brands, Shopify empowers millions of merchants worldwide to build, grow, market, and manage their businesses. Our mission is to make commerce better for everyone, so businesses can focus on what they do best: building and selling their products. We champion a culture of continuous learning, innovation, and direct impact, where every team member contributes to the success of our global merchant community. Join a team that’s building the future of commerce.
Job Description
Are you passionate about empowering entrepreneurs and helping businesses thrive in the digital landscape? Do you have a natural talent for problem-solving, exceptional communication skills, and a genuine desire to assist others? Shopify, a leading global commerce company, is seeking a dedicated and empathetic Part-Time Online Store Support Agent to join our dynamic remote team. In this pivotal role, you will be the first point of contact for our diverse merchant base, guiding them through the exciting journey of setting up, managing, and growing their online stores on the Shopify platform.
This isn’t just about answering questions; it’s about building lasting relationships, understanding unique business needs, and providing tailored solutions that truly make a difference. You’ll immerse yourself in the world of e-commerce, offering support on a wide range of topics including store setup, theme customization, app integrations, payment processing, shipping configurations, and general platform navigation. Your ability to translate technical jargon into clear, actionable advice will be key to empowering our merchants to achieve their business goals. We value a proactive approach, where you anticipate needs and provide solutions before issues escalate.
Working remotely from Kidoti, Kokoni, you’ll enjoy the flexibility to manage your schedule while collaborating with a supportive and innovative global team. We are looking for self-starters who are comfortable navigating various e-commerce tools and resources, continuously learning, and adapting to new features and best practices. If you’re eager to learn, grow, and contribute to a company that’s shaping the future of commerce, this is an incredible opportunity to leverage your customer service expertise and make a tangible impact on the success of millions of businesses worldwide. Join us in making commerce better for everyone.
Key Responsibilities
- Provide exceptional customer support to Shopify merchants via email, chat, and occasionally phone, addressing inquiries related to their online stores.
- Troubleshoot technical issues with store setup, theme customization, app functionality, and general platform usage.
- Educate merchants on Shopify features, best practices, and resources to help them optimize their online presence and sales.
- Guide merchants through the process of setting up products, managing orders, configuring shipping, and processing payments.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution for merchants.
- Maintain accurate records of customer interactions and solutions within our support systems.
- Continuously learn about new Shopify features, apps, and e-commerce trends to provide up-to-date and relevant support.
- Contribute to the creation and improvement of help documentation and internal knowledge bases.
Required Skills
- Minimum 1 year of experience in a customer service or support role, preferably in a remote environment.
- Strong written and verbal communication skills in English, with the ability to explain technical concepts clearly and patiently.
- Demonstrated problem-solving abilities and a methodical approach to troubleshooting.
- Familiarity with e-commerce platforms and online retail concepts.
- Proficiency with common computer applications and ability to quickly learn new software.
- Ability to work independently and manage time effectively in a remote setting.
- Empathy, patience, and a genuine desire to help others succeed.
Preferred Qualifications
- Experience with the Shopify platform as a merchant, user, or support agent.
- Understanding of basic HTML, CSS, or Liquid (Shopify's templating language).
- Experience working with CRM or ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- A passion for entrepreneurship and supporting small businesses.
- Previous experience in a tech support or web-related customer service role.
Perks & Benefits
- Competitive hourly pay.
- Flexible part-time work schedule.
- Comprehensive training and continuous learning opportunities.
- Access to Shopify’s internal tools and resources.
- Opportunity to work with a globally recognized leader in e-commerce.
- Supportive and collaborative remote team environment.
- Pathways for professional growth and development within the company.
How to Apply
If you are ready to help merchants succeed and build the future of commerce with us, please click on the application link below. You will be redirected to our careers page where you can find this specific role and submit your application with your resume and cover letter. Tell us why you’re a perfect fit for Shopify and this role!