About Company
Lesotho PostBank is a cornerstone of financial services in the Mountain Kingdom, committed to empowering individuals and communities through accessible banking solutions. Established with a mandate to foster financial inclusion and economic development across all regions of Lesotho, we serve a diverse clientele ranging from rural households to urban businesses. Our vision extends beyond traditional banking; we are dedicated to understanding and meeting the evolving needs of Basotho by leveraging technology and innovative approaches. With a network of branches and a strong community focus, Lesotho PostBank plays a vital role in the socio-economic fabric of the nation. We believe in nurturing local talent and providing opportunities that contribute directly to the betterment of our society.
Job Description
Are you detail-oriented, tech-savvy, and eager to contribute to meaningful data collection from the comfort of your home in Ha Sekake? Lesotho PostBank is seeking a highly motivated and meticulous Online Survey Assistant to join our dynamic team for an immediate start. In this crucial remote role, you will be instrumental in gathering valuable insights that inform our strategic decisions and enhance our services to the communities we serve. You will be responsible for the accurate and efficient administration of online surveys, ensuring data integrity, and contributing to a deeper understanding of customer needs and market trends. This is more than just a data entry role; it’s an opportunity to play a direct part in shaping the future of financial services in Lesotho, ensuring our offerings are truly responsive and impactful. We are looking for someone who thrives in a self-directed environment, possesses excellent organizational skills, and has a keen eye for detail. While working remotely, you’ll be an integral part of our team, contributing directly to our mission of financial empowerment. If you’re ready to make a tangible difference and embark on a rewarding career path with immediate impact, we encourage you to apply.
Key Responsibilities
- Administer online surveys using various digital platforms, ensuring a smooth and user-friendly experience for respondents.
- Monitor survey responses for completeness and accuracy, identifying and addressing any inconsistencies or errors.
- Conduct basic data validation and cleaning to maintain high data quality standards.
- Communicate effectively with respondents to clarify questions or provide technical assistance when required.
- Maintain strict confidentiality and data security protocols for all collected information.
- Compile and organize survey data for analysis, potentially generating basic reports or summaries.
- Collaborate with internal teams to understand survey objectives and contribute to questionnaire development.
- Provide regular updates on survey progress and completion rates to relevant stakeholders.
- Adhere to all company policies and ethical guidelines regarding data collection and privacy.
Required Skills
- Strong proficiency in using online tools and digital platforms (e.g., survey software, web browsers, communication apps).
- Exceptional attention to detail and accuracy in data handling.
- Excellent written and verbal communication skills in English and Sesotho.
- Ability to work independently, manage time effectively, and meet deadlines in a remote setting.
- Basic computer literacy, including familiarity with word processing and spreadsheet software.
- High level of integrity and commitment to maintaining data confidentiality.
Preferred Qualifications
- Previous experience (6+ months) in data entry, administrative support, or online survey administration.
- Familiarity with survey design principles and basic data analysis concepts.
- A relevant certificate or diploma in Business Administration, IT, or a related field.
- Residency in Ha Sekake or the broader Qacha’s Nek district.
Perks & Benefits
- Opportunity to work remotely from the convenience of your home in Ha Sekake.
- Be part of a nationally recognized institution making a real impact in Lesotho's communities.
- Gain valuable experience in market research and data collection.
- Flexible working hours to support work-life balance.
- Access to training and professional development opportunities.
- Contribution to strategic decision-making that benefits fellow Basotho.
How to Apply
Eager to make a difference from your community? Click on the application link below to apply directly through the Lesotho PostBank careers portal. Ensure your application includes a comprehensive CV outlining your relevant experience and skills. Please highlight your proficiency in online tools and your commitment to accuracy.