About Company
National Commercial Bank Jamaica Ltd. (NCB) is Jamaica’s largest financial group, offering a comprehensive suite of banking and financial services. For over 180 years, NCB has been at the forefront of the financial sector, driving economic growth and empowering individuals and businesses across the island. We are committed to fostering an inclusive and dynamic work environment where innovation, customer centricity, and employee development are paramount. Our vision is to be the premier financial institution in Jamaica and the wider Caribbean, providing superior financial solutions and exceptional service. Join a team that values integrity, teamwork, and a relentless pursuit of excellence, contributing to the financial well-being of our communities.
Job Description
We are seeking a highly motivated and experienced Operations Manager with a strong focus on Business Coordination to join our dynamic team in Santa Cruz, Saint Elizabeth Parish. This pivotal role is essential for ensuring the smooth and efficient functioning of our branch operations while driving key business initiatives. The Operations Manager will be responsible for overseeing all aspects of daily operational activities, optimizing processes, and coordinating efforts across various departments to achieve strategic objectives and maintain our high standards of customer service and regulatory compliance. You will be a key leader, guiding a dedicated team, fostering a collaborative environment, and implementing best practices to enhance productivity and service delivery. This role demands a proactive individual with exceptional organizational skills, a keen eye for detail, and the ability to adapt to a fast-paced banking environment. You will champion operational excellence, identify areas for improvement, and implement solutions that drive efficiency and profitability. Your contribution will directly impact our ability to serve our customers effectively, ensuring that our operations align seamlessly with our business goals and strategic vision. If you are a results-oriented professional with a proven track record in operations management and a passion for leading teams and driving business success, we encourage you to apply. This is a fantastic opportunity to make a significant impact within a leading financial institution, contributing to both the company’s success and the economic development of Jamaica.
Key Responsibilities
- Oversee and manage all daily operational activities within the branch, ensuring adherence to company policies, procedures, and regulatory requirements.
- Develop, implement, and monitor operational strategies to improve efficiency, reduce costs, and enhance service quality.
- Coordinate cross-functional business activities and initiatives, ensuring alignment with organizational objectives and seamless execution.
- Lead, mentor, and develop a team of operational staff, fostering a culture of high performance, accountability, and continuous improvement.
- Monitor key performance indicators (KPIs) and service level agreements (SLAs), identifying trends and implementing corrective actions as needed.
- Manage branch budget, resources, and inventory effectively to optimize operational costs.
- Ensure robust risk management practices are in place and adhered to, safeguarding company assets and customer information.
- Act as a primary liaison between the branch and head office departments, facilitating effective communication and problem resolution.
- Identify and implement innovative solutions to streamline processes, leverage technology, and enhance the overall customer experience.
- Handle complex customer inquiries and complaints, ensuring timely and satisfactory resolution in line with service standards.
- Prepare comprehensive operational reports and present findings and recommendations to senior management.
Required Skills
- Proven experience in operations management, preferably within the financial services sector.
- Strong leadership and team management abilities, with a track record of motivating and developing staff.
- Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.
- Exceptional communication and interpersonal skills, capable of liaising effectively with all levels of staff and external stakeholders.
- Proficiency in project management methodologies and tools.
- In-depth knowledge of banking operations, regulatory compliance, and risk management principles.
- Advanced computer literacy, including Microsoft Office Suite (Excel, Word, PowerPoint).
- Ability to work effectively under pressure and manage multiple priorities in a dynamic environment.
- Strong organizational skills and attention to detail.
Preferred Qualifications
- Bachelor’s degree in Business Administration, Management, Finance, or a related field.
- Master’s degree or relevant professional certifications (e.g., PMP, Lean Six Sigma) would be an asset.
- Experience with banking software and core systems.
- Demonstrated experience in process improvement and change management initiatives.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and life insurance benefits.
- Pension plan with company contributions.
- Paid time off for vacation, sick leave, and public holidays.
- Opportunities for professional development and career advancement.
- Employee banking benefits and discounts.
- A supportive and collaborative work environment.
- Contribution to a leading financial institution impacting national development.
How to Apply
Interested candidates are invited to click the application link below to explore career opportunities with National Commercial Bank Jamaica Ltd. and submit their application. Please ensure your resume highlights your relevant experience and qualifications for this role. We thank all applicants for their interest; however, only shortlisted candidates will be contacted.