About Company
Digicel Jamaica is a leading telecommunications provider, committed to connecting people across the Caribbean and Central America. For over two decades, we’ve been at the forefront of innovation, delivering cutting-edge mobile, broadband, and business solutions to millions of customers. Our success is built on a passion for customer service, a dynamic team culture, and a relentless pursuit of excellence. We believe in empowering our employees and fostering an environment where growth and dedication are celebrated. Join us and be a part of a company that truly makes a difference in people’s lives every day.
Job Description
Are you a natural communicator with a passion for helping people? Digicel Jamaica is seeking enthusiastic and dedicated Part-Time Call Center Support Agents to join our vibrant team in Pembroke Hall, St. Andrew. In this crucial role, you will be the friendly voice of Digicel, providing exceptional customer service and technical support to our valued customers. You will handle inbound calls, addressing inquiries, resolving issues, and providing information about our products and services with professionalism and efficiency. This is an excellent opportunity for individuals seeking flexible work hours, looking to gain valuable experience in the telecommunications industry, or those who simply love engaging with people and solving problems. We are looking for individuals who can think on their feet, demonstrate empathy, and maintain a positive attitude even in challenging situations. You’ll be trained on our systems and product offerings, empowering you to deliver top-notch support. If you are customer-focused, technologically adept, and thrive in a fast-paced environment, we encourage you to apply. This part-time position offers a competitive hourly wage and the chance to be part of a dynamic, supportive team.
Key Responsibilities
- Answer inbound customer calls promptly and professionally, providing accurate information and support.
- Address customer inquiries regarding Digicel products, services, billing, and technical issues.
- Troubleshoot common service problems and guide customers through resolution steps.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify and escalate complex issues to appropriate departments for further investigation.
- Educate customers on new promotions, upgrades, and value-added services.
- Maintain a high level of customer satisfaction through friendly, efficient, and empathetic service.
- Adhere to company policies, procedures, and service level agreements (SLAs).
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Proficiency in basic computer usage and navigating multiple software applications.
- Ability to work effectively in a fast-paced, high-volume call center environment.
- Customer-centric mindset with a genuine desire to help.
- High school diploma or equivalent.
- Flexibility to work varied part-time shifts, including evenings, weekends, and public holidays.
Preferred Qualifications
- Prior experience in a customer service or call center role.
- Familiarity with telecommunications products and services.
- Proficiency in additional languages (e.g., Jamaican Patois, Spanish) is a plus.
- Knowledge of CRM software or ticketing systems.
Perks & Benefits
- Competitive hourly pay.
- Comprehensive paid training.
- Opportunities for professional development and career growth.
- Supportive and collaborative team environment.
- Access to employee wellness programs.
- Flexible part-time scheduling.
- Employee discounts on Digicel products and services.
How to Apply
Ready to connect with us? Click the application link below to submit your resume and cover letter. We look forward to reviewing your application!