About Company
At TELUS, we’re a team of disruptors, innovators, and futurists who are committed to making a difference in the lives of Canadians. We connect our customers to the people, resources, and information that matter most. Beyond providing world-class telecommunications services, we’re deeply invested in our communities, dedicating time and resources to give back where we live and work. Our ‘Customers First’ philosophy drives everything we do, fostering a culture of continuous improvement, collaboration, and respect. We believe in empowering our employees with opportunities for growth and development, ensuring a dynamic and supportive environment where everyone can thrive. Join us and be part of a purpose-driven organization that is transforming the future, one connection at a time. Discover how your skills can contribute to a team that’s passionate about technology, innovation, and community impact.
Job Description
TELUS is seeking a highly organized and detail-oriented Part-Time Corporate Training Support Aide to join our dynamic Learning & Development team in Brentwood, Burnaby. In this essential role, you will be instrumental in ensuring the smooth and efficient delivery of our corporate training programs, both in-person and virtually. You will work closely with trainers, program managers, and employees, providing critical administrative and logistical support that underpins successful learning experiences. This position is perfect for someone who thrives in a fast-paced environment, possesses excellent problem-solving skills, and has a keen eye for detail. You will be responsible for everything from preparing training materials and setting up technology to coordinating schedules and assisting participants. Your contributions will directly impact the effectiveness of our employee development initiatives, helping our teams stay at the forefront of innovation and customer service. If you are passionate about learning, enjoy a supportive team atmosphere, and are eager to contribute to a leading Canadian company, we encourage you to apply.
Key Responsibilities
- Coordinate logistical arrangements for training sessions, including scheduling rooms, managing participant registrations, and sending out pre-training communications.
- Prepare and organize training materials, presentations, and handouts, ensuring accuracy and availability for all participants.
- Provide technical support during in-person and virtual training sessions, including setting up audio-visual equipment, managing virtual meeting platforms, and troubleshooting minor technical issues.
- Maintain and update training records, attendance sheets, and feedback forms, ensuring data integrity and accessibility.
- Manage the inventory of training supplies and equipment, initiating reorder requests as needed.
- Assist trainers with various administrative tasks, such as managing calendars, drafting correspondence, and compiling reports.
- Act as a primary point of contact for training participants, addressing inquiries and providing assistance in a professional and timely manner.
- Support post-training activities, including distributing surveys, compiling feedback, and assisting with follow-up communications.
- Contribute to the continuous improvement of training processes and materials by identifying opportunities for efficiency and enhancement.
Required Skills
- Minimum 1 year of experience in an administrative or support role, preferably within a corporate environment.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).
- Strong organizational skills with an exceptional ability to manage multiple tasks and prioritize effectively.
- Excellent written and verbal communication skills, with a professional and approachable demeanor.
- Basic technical aptitude for troubleshooting A/V equipment and virtual meeting platforms.
- High level of attention to detail and accuracy.
- Ability to work independently and collaboratively within a team setting.
- Proactive attitude and a strong commitment to customer service.
Preferred Qualifications
- Post-secondary education in Business Administration, Office Management, or a related field.
- Familiarity with Learning Management Systems (LMS) or other training software.
- Experience in a corporate training, HR, or education support function.
- Ability to adapt quickly to changing priorities and new technologies.
Perks & Benefits
- Competitive hourly wage.
- Opportunities for professional development and growth within TELUS.
- A supportive, inclusive, and collaborative work environment.
- Employee discounts on TELUS products and services.
- Flexible part-time schedule to support work-life balance.
- Contribution to a leading Canadian company with a strong community focus.
How to Apply
Ready to connect with a career that makes a difference? Please click on the application link below to visit the TELUS Careers portal. Search for ‘Corporate Training Support Aide’ or similar roles in ‘Burnaby, BC’ and submit your application directly through our website. We look forward to reviewing your qualifications and learning how you can contribute to our team.