About Company
At Career.zycto, we are more than just a service; we are a vital part of the Zandamela community, dedicated to connecting people with reliable and timely transportation. For a meticulous and organized individual, this is an opportunity to contribute to seamless daily operations, ensuring every journey starts and ends smoothly. We pride ourselves on a supportive team environment where your contributions directly impact driver efficiency and customer satisfaction. Join us and become an essential link in our local network, where precision meets passion.
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Job Description
Are you a highly organized individual with a keen eye for detail and a passion for customer service? Career.zycto is seeking a dedicated Part-Time Taxi Dispatcher Aide to join our dynamic team in Zandamela, Inhambane. In this essential support role, you will be the backbone of our dispatch operations, ensuring the smooth flow of our taxi services and contributing significantly to both driver efficiency and passenger satisfaction.
As a Taxi Dispatcher Aide, you will work closely with our lead dispatchers, assisting with the coordination of incoming service requests and the effective assignment of our fleet. This position is perfect for someone who thrives in a fast-paced environment, can juggle multiple tasks simultaneously, and possesses excellent communication skills. Your day will involve handling phone calls, entering critical data, communicating with drivers via radio, and providing real-time updates to our valued customers. You’ll play a crucial role in maintaining accurate records, monitoring our dispatch system, and ensuring that our taxis are where they need to be, when they need to be there.
This isn’t just a job; it’s an opportunity to become an integral part of Zandamela’s transportation network. You’ll contribute directly to people’s ability to get to work, school, appointments, and social engagements safely and efficiently. Your ability to think quickly, troubleshoot minor issues, and maintain a calm demeanor under pressure will be highly valued. We are looking for a proactive team player who is eager to learn and committed to upholding our high standards of service. If you are ready to apply your organizational talents and customer service expertise in a meaningful way, we encourage you to apply. This part-time role offers flexibility and the chance to make a real difference in your community every single day.
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Key Responsibilities
- Assist lead dispatchers in coordinating and assigning taxi services efficiently.
- Receive and process incoming service requests from customers via phone and radio.
- Maintain accurate and up-to-date logs of driver assignments, vehicle availability, and service statuses.
- Communicate effectively with drivers regarding schedules, route changes, and specific passenger needs.
- Provide real-time updates and estimated arrival times to customers, ensuring a positive experience.
- Address and resolve minor customer inquiries or escalate complex issues to appropriate personnel.
- Monitor the dispatch system to ensure optimal fleet utilization and identify potential delays or issues.
- Perform administrative duties, including data entry, filing, and maintaining service records.
- Ensure compliance with all company safety protocols and operational policies.
- Assist in emergency situations by relaying critical information and coordinating resources.
Required Skills
- Exceptional verbal and written communication skills.
- Proficiency in basic computer applications, including Microsoft Office Suite and dispatch software.
- Strong organizational skills with an ability to manage multiple tasks and prioritize effectively.
- Proven ability to work efficiently and accurately in a fast-paced, dynamic environment.
- Customer service-oriented mindset with a polite and professional phone manner.
- High level of attention to detail and accuracy in data entry and record-keeping.
- Ability to work collaboratively as part of a team.
Preferred Qualifications
- Previous experience in a dispatch, call center, or administrative support role.
- Familiarity with the geography of Zandamela and surrounding areas.
- Basic knowledge of local transportation regulations and safety standards.
- Fluency in Portuguese and/or local Mozambican languages (e.g., Gitonga, Chopi).
- High school diploma or equivalent qualification.
Perks & Benefits
- Competitive hourly wages.
- Flexible part-time working hours to suit your schedule.
- A supportive and collaborative team environment.
- Opportunities for professional development within the transportation sector.
- The chance to play a vital role in local community services.
- Paid time off (pro-rated for part-time employees).
How to Apply
To apply for this exciting opportunity, please submit your resume and a brief cover letter outlining your relevant experience and why you are the ideal candidate for this role. Click on the application link below to proceed with your application. We look forward to reviewing your qualifications!
