About Company
St. Patrick’s Hospital Batangas is a leading healthcare institution in Southern Luzon, proudly serving the community for over five decades. Rooted in compassion and dedication, we are committed to providing accessible, high-quality, and patient-centered medical care. Our state-of-the-art facilities, coupled with a team of highly skilled and compassionate medical professionals, ensure that every patient receives the best possible treatment and support. We are constantly striving to innovate and improve our services, upholding our mission to promote health and well-being, and to be a trusted partner in the health journey of every individual and family we serve. Joining St. Patrick’s Hospital means becoming part of a legacy of healing and care, where your contributions directly impact lives.
Job Description
Are you an exceptionally organized, empathetic, and detail-oriented individual with a genuine passion for assisting others? St. Patrick’s Hospital Batangas is actively seeking a dedicated Patient Scheduling Specialist to enrich our vibrant and supportive team. In this crucial front-line role, you will often be the initial point of contact for our valued patients, playing an instrumental part in curating a seamless and reassuring experience from their very first interaction. Your primary responsibilities will encompass the meticulous management of patient appointments, efficient coordination of intricate schedules across various medical departments, and diligent support for our diverse team of practitioners. This position is thoughtfully designed to offer flexible hours, empowering you to make a significant contribution to our operations while maintaining a healthy work-life balance. We are particularly looking for a candidate who thrives in a dynamic, fast-paced healthcare environment, possesses exemplary communication and interpersonal skills, and is unwavering in their commitment to upholding our rigorous standards of patient care and professional conduct. Your adeptness in navigating complex scheduling systems, promptly addressing patient inquiries with clarity and kindness, and fostering collaborative relationships with clinical staff will be absolutely vital to our operational efficacy and, most importantly, to achieving unparalleled patient satisfaction. Become an indispensable part of a team that profoundly impacts people’s lives every single day.
Key Responsibilities
- Manage and coordinate patient appointments for various clinics, departments, and medical practitioners using the hospital's scheduling system.
- Respond to patient inquiries via phone, email, and in-person, providing accurate information regarding appointments, preparations, and general hospital services.
- Verify patient demographics, insurance information, and appointment details, ensuring accuracy and completeness of records.
- Collaborate closely with clinical staff, nurses, and doctors to accommodate urgent appointments and reschedule as necessary.
- Educate patients on pre-appointment instructions, required documentation, and follow-up care procedures.
- Maintain strict patient confidentiality and adhere to all hospital policies and data privacy regulations.
- Resolve scheduling conflicts and patient concerns with professionalism, empathy, and efficiency.
- Process referrals, track cancellations, and manage no-shows, optimizing appointment slots.
- Contribute to continuous improvement initiatives for scheduling processes and patient experience.
- Provide administrative support to the healthcare team as needed, ensuring smooth clinic operations.
Required Skills
- Excellent communication and interpersonal skills (verbal and written)
- Strong organizational and time management abilities
- Proficiency in computer systems and scheduling software (e.g., EMR/EHR)
- Exceptional attention to detail and accuracy
- Ability to multi-task and work effectively in a fast-paced environment
- Customer service orientation with a compassionate approach
- Problem-solving skills and ability to handle difficult situations calmly
- High school diploma or equivalent
Preferred Qualifications
- Associate's or Bachelor's degree in healthcare administration, business, or a related field
- Previous experience (1-2 years) in a healthcare administrative or scheduling role
- Familiarity with medical terminology and hospital procedures
- Experience with specific hospital information systems (HIS)
- Proficiency in multiple local dialects (e.g., Tagalog, Visayan)
Perks & Benefits
- Competitive salary package
- Health and dental insurance coverage
- Paid time off and sick leave
- Opportunities for professional development and training
- Employee wellness programs
- Work-life balance with flexible scheduling options
- A supportive and collaborative work environment
- Holiday pay and performance bonuses
How to Apply
Interested applicants are encouraged to submit their comprehensive resume and a cover letter detailing their qualifications and interest in this role. Please click on the application link below to apply directly. We thank all applicants for their interest, however, only those selected for an interview will be contacted.