About Company
First National Bank (FNB) is a proud division of FirstRand Bank Limited, standing as one of the largest financial institutions in South Africa. With a storied history spanning over 180 years, FNB has evolved into a leading universal bank, offering a comprehensive spectrum of financial services to individuals, burgeoning small businesses, and established corporations across the country and in several African nations. Committed to relentless innovation and a customer-centric approach, FNB consistently leverages cutting-edge technology to deliver accessible, efficient, and impactful banking solutions, striving to make a tangible difference in the lives of its customers and the communities it proudly serves. FNB maintains a robust and strategic presence throughout KwaZulu-Natal, including multiple essential branches in Richards Bay, reflecting its deep commitment to the region’s economic growth and financial well-being. Joining FNB means becoming an integral part of a dynamic, forward-thinking, and inclusive organization that profoundly values diversity, unwavering integrity, and the pursuit of excellence.
Job Description
Are you an exceptionally organized, proactive, and tech-savvy professional looking for a challenging remote role that offers genuine impact and growth? FNB is actively seeking a highly dedicated Remote Personal Assistant to provide comprehensive administrative and secretarial support to a senior executive or a small, dynamic team primarily based in the Richards Bay region. This is a unique opportunity to contribute significantly to our operational efficiency and executive productivity from the comfort of your professional home office, while remaining deeply integrated into our vibrant corporate culture. You will be instrumental in expertly managing complex schedules, streamlining critical communication flows, and ensuring all administrative tasks are handled with utmost discretion, precision, and a forward-thinking approach. The ideal candidate thrives in a fast-paced environment, possesses impeccable attention to detail, and is a master of multitasking, capable of juggling multiple priorities seamlessly. You will be expected to anticipate needs before they arise, troubleshoot issues independently, and consistently maintain a high level of confidentiality across all interactions. This pivotal role demands excellent communication skills, both written and verbal, and the ability to adapt swiftly to varying demands with unwavering professionalism and grace. While working remotely, you will serve as a vital, collaborative partner, contributing directly to the strategic objectives of your assigned executive or team. Your ability to proficiently leverage advanced digital tools and maintain seamless virtual communication channels will be paramount to your success. We are not just looking for an assistant, but a trusted strategic partner who can proactively enhance productivity, support key initiatives, and enable senior leadership to focus on core business drivers. This position offers the unparalleled flexibility of remote work coupled with the stability, robust benefits, and vast career growth opportunities inherent in a leading financial institution like FNB.
Key Responsibilities
- Efficiently manage and organize complex calendars, scheduling appointments, meetings, and conferences with precision.
- Prepare, edit, and meticulously proofread correspondence, presentations, reports, and other critical documents.
- Coordinate and arrange virtual and occasional in-person meetings, including the preparation of detailed agendas and accurate minutes.
- Handle all incoming and outgoing communications, including emails and phone calls, exercising utmost discretion and sound judgment.
- Organize comprehensive travel itineraries and arrangements, including flights, accommodation, and ground transportation (if required for occasional in-person events or executive travel).
- Process expense reports, invoices, and other financial documentation with meticulous accuracy and strict adherence to company policies.
- Maintain highly organized digital filing systems and databases, ensuring easy retrieval and secure management of information.
- Conduct thorough research, compile relevant data, and prepare insightful summaries or reports as needed to support decision-making.
- Act as a primary point of contact for internal and external stakeholders, fostering positive and productive professional relationships.
- Proactively anticipate administrative needs and provide innovative solutions without direct supervision.
- Assist with special projects and strategic initiatives as assigned, demonstrating exceptional flexibility and initiative.
- Ensure strict confidentiality and security of all sensitive company and personal information.
Required Skills
- Minimum of 3 years of progressive experience as a Personal Assistant or Executive Assistant.
- Advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams) and other productivity software.
- Exceptional organizational and time management skills, with the proven ability to prioritize tasks effectively under pressure.
- Outstanding written and verbal communication skills in English, with an emphasis on clarity and professionalism.
- Proven ability to work independently, demonstrating self-motivation and initiative, as well as collaboratively within a virtual team.
- High level of discretion, professionalism, and an unwavering commitment to confidentiality.
- Strong problem-solving abilities and a proactive, results-oriented approach to all work.
- Reliable high-speed internet connection and a dedicated, quiet home office setup conducive to remote work.
- Familiarity with various virtual collaboration tools and platforms.
Preferred Qualifications
- A relevant Bachelor's degree or National Diploma in Business Administration, Office Management, or a related field.
- Demonstrable previous experience working effectively in a remote administrative support role.
- Specific experience within the financial services industry, understanding its unique operational nuances.
- Familiarity with project management software (e.g., Asana, Trello, Jira) or CRM systems.
- Ability to work flexibly across different time zones if required for specific projects or international interactions.
Perks & Benefits
- Competitive salary package commensurate with your experience and demonstrated capabilities.
- Comprehensive health and wellness benefits designed to support your overall well-being.
- Significant opportunities for continuous professional development and long-term career growth within a leading financial institution.
- Generous paid time off and recognition of public holidays.
- Access to a modern tech stack and advanced virtual collaboration tools to empower your work.
- The unparalleled flexibility and autonomy afforded by a remote work model.
- A supportive, inclusive, and collaborative team environment.
- Exclusive employee banking benefits and financial perks.
How to Apply
If you are a highly motivated, detail-oriented, and experienced professional ready to embrace this exciting remote opportunity with FNB, we strongly encourage you to apply. Please click on the application link below, navigate to our official careers portal, and search for ‘Personal Assistant’ or relevant ‘Administrative Support’ roles. Follow the precise instructions provided to submit your comprehensive CV along with a compelling cover letter detailing your relevant experience and articulating why you are the ideal candidate for this remote position.