About Company
At Career.zycto, we are dedicated to connecting top talent with innovative companies, fostering environments where integrity and user well-being are paramount. For a Platform Trust and Safety Analyst, our collaborative network offers unparalleled opportunities to shape safer digital experiences. We partner with leading tech firms, ensuring you’re at the forefront of content moderation and policy enforcement, making a real impact from day one. Join us to leverage your analytical skills and commitment to online safety, contributing to a secure digital future within a supportive, forward-thinking recruitment framework.
Job Description
Career.zycto is seeking a meticulous and dedicated Platform Trust and Safety Analyst to join our remote team, based in Manchester, England. In an increasingly digital world, maintaining a safe and trustworthy online environment is paramount. This critical role involves safeguarding user experiences and upholding community guidelines across various digital platforms we support. As a Platform Trust and Safety Analyst, you will be on the front lines, acting as a crucial guardian of digital integrity. You will be responsible for reviewing and analyzing user-generated content, investigating complex policy violations, and taking decisive action to mitigate risks, ensuring our partners’ platforms remain secure and welcoming for all users. This is not just a reactive role; you will also contribute proactively to policy refinement and system enhancements, working to anticipate and prevent emerging threats. We are looking for someone with a strong sense of ethical judgment, exceptional attention to detail, and a deep commitment to fostering positive online interactions.
Key Responsibilities
- Monitor and analyze user-generated content for violations of platform policies, standards, and community guidelines.
- Investigate complex cases of abuse, fraud, spam, harassment, and other prohibited activities using various internal tools and data sources.
- Enforce platform policies by taking appropriate action, including content removal, account suspension, and issuing warnings, ensuring fairness and consistency.
- Stay updated on evolving online safety trends, policy changes, and relevant regulatory requirements to inform decision-making.
- Collaborate with product, legal, and engineering teams to identify system vulnerabilities, improve detection mechanisms, and propose solutions for enhanced platform safety.
- Contribute to the refinement and development of content moderation guidelines, standard operating procedures, and training materials.
- Handle user inquiries and appeals related to trust and safety decisions with empathy and clarity.
- Document investigation findings and actions taken accurately and thoroughly for reporting and auditing purposes.
- Participate in on-call rotations or respond to urgent issues as needed to ensure continuous platform safety and incident resolution.
Required Skills
- Proven experience (3+ years) in Trust & Safety, content moderation, risk operations, or a similar operational role within a digital platform environment.
- Strong analytical and problem-solving abilities, with an aptitude for detail-oriented work and critical thinking.
- Excellent written and verbal communication skills, able to articulate complex issues clearly and concisely to diverse audiences.
- Ability to work independently and effectively in a remote environment, managing workload and priorities without direct supervision.
- Proficiency in using various investigation tools, data dashboards, and internal platforms to gather evidence and make informed decisions.
- Demonstrated ability to make consistent, objective decisions under pressure, often involving sensitive or ambiguous content.
- Understanding of online policy enforcement principles, community guidelines, and ethical considerations in content moderation.
Preferred Qualifications
- Bachelor's degree in a relevant field (e.g., Criminology, Law, Communications, Data Science, Sociology).
- Experience with SQL, data analysis tools (e.g., Tableau, Looker), or scripting languages (e.g., Python) for data-driven insights.
- Familiarity with relevant online safety regulations and legislation (e.g., UK Online Safety Bill, EU Digital Services Act, GDPR).
- Experience working in a high-volume, fast-paced operational environment, consistently meeting performance targets.
- Multilingual abilities are a significant plus, particularly for a global platform context (e.g., German, French, Spanish).
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness package, including private medical insurance.
- Generous paid time off (holiday allowance) and flexible working hours to support work-life balance.
- Dedicated budget for professional development, training courses, and certifications.
- Remote-first culture with opportunities for optional team meetups and social events.
- Ergonomic home office setup allowance to ensure a comfortable and productive workspace.
- Contribution to a robust company pension scheme.
- Access to mental health and well-being support programs and resources.
How to Apply
If you are ready to make a significant impact on online safety and contribute to a leading remote team, we encourage you to apply. Please click on the application link below to submit your CV and a cover letter outlining your relevant experience and why you are passionate about trust and safety. We look forward to reviewing your application!
