About Company
Are you passionate about contributing to the smooth operation of vital community services? At Career.zycto, we believe in connecting dedicated individuals with roles that make a real difference. We understand the importance of reliable public transport and the invaluable role aides play in enhancing passenger experience and safety. Joining us means becoming part of a supportive network that values your commitment and flexibility, providing opportunities where your skills directly improve daily commutes for countless residents in Tsalala, Matola. We foster environments where every team member feels supported and empowered to excel.
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Job Description
This role is crucial for ensuring the efficient and passenger-friendly operation of public transport services within Tsalala, Matola. As a Public Transport Aide, you will be the friendly face and helpful hand that commuters rely on, particularly during busy periods. We are looking for an energetic and compassionate individual who thrives in a dynamic environment and is committed to enhancing the travel experience for everyone. This flexible hours position is perfect for someone seeking to balance work with other commitments while making a tangible positive impact on their community. You will play a vital role in maintaining order, providing essential information, and assisting passengers with various needs, contributing directly to the comfort and safety of public transportation users.
The work involves being present at key transport hubs, bus stops, or within vehicles to assist with boarding and alighting, managing crowd flow, and addressing passenger inquiries. Your proactive approach and excellent communication skills will be essential in navigating the diverse needs of the public. You will be instrumental in helping passengers with disabilities, the elderly, or those with young children, ensuring they have a comfortable and respectful journey. This is more than just a job; it’s an opportunity to connect with your community, offer valuable support, and become an integral part of Tsalala’s daily rhythm. If you are observant, quick-thinking, patient, and genuinely enjoy helping people, we encourage you to apply and become a key part of our dedicated team, fostering positive interactions and a safer commuting environment for all.
Key Responsibilities
- Assist passengers with boarding and alighting from public transport vehicles safely and efficiently.
- Provide clear and helpful information regarding routes, schedules, fares, and connections.
- Manage crowd flow at bus stops and terminals, especially during peak hours, to ensure order and prevent congestion.
- Offer assistance to passengers with special needs, including the elderly, persons with disabilities, and parents with young children.
- Monitor passenger behavior and report any disruptive incidents or safety concerns to the appropriate personnel.
- Ensure cleanliness and tidiness of designated waiting areas and transport facilities.
- Handle minor inquiries and direct more complex issues to customer service or supervisory staff.
- Promote a positive and welcoming environment for all public transport users.
- Adhere strictly to all safety protocols and operational guidelines.
Required Skills
- Excellent verbal communication and interpersonal skills.
- Strong customer service orientation with a helpful and patient demeanor.
- Ability to remain calm and effective in fast-paced and occasionally stressful environments.
- Good observational skills and attention to detail.
- Reliability and punctuality, especially for flexible scheduling.
- Ability to stand for extended periods and assist with light physical tasks if required.
- Basic problem-solving abilities.
Preferred Qualifications
- High school diploma or equivalent.
- Previous experience in a customer service, public relations, or community-facing role.
- Familiarity with Tsalala, Matola public transport routes and local geography.
- Proficiency in additional local languages besides Portuguese (e.g., Changana, Ronga).
Perks & Benefits
- Flexible working hours to accommodate personal schedules.
- Opportunity to make a direct positive impact on the local community.
- Supportive team environment with ongoing training.
- Competitive hourly wage.
- Opportunities for growth within the public transport sector.
- Contribution to vital public services.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a brief cover letter outlining their suitability for this flexible hours role. Please highlight any relevant experience in customer service or public interaction.
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