About Company
The Zanzibar Public Transport Corporation (ZTC) stands as the cornerstone of public mobility across Unguja, the main island of Zanzibar. As a vital state-owned enterprise, ZTC is dedicated to providing safe, reliable, and affordable transportation services to residents and visitors alike. Our extensive network connects communities, facilitates trade, and supports the daily lives of thousands, contributing significantly to the social and economic development of Zanzibar. We operate a diverse fleet of buses, ensuring connectivity from urban centers to remote villages like Kizimkazi and Makunduchi. At ZTC, we are more than just a transport provider; we are a community enabler, fostering growth and accessibility with every journey. Join our team and be a part of a legacy that moves Zanzibar forward!
Job Description
Are you a customer-focused, reliable, and energetic individual looking to play a crucial role in Zanzibar’s public transportation system? The Zanzibar Public Transport Corporation (ZTC) is seeking dedicated Public Transport Conductors to join our team in the Kizimkazi, Makunduchi area. As a Public Transport Conductor, you will be the friendly face of ZTC, ensuring a smooth, safe, and pleasant journey for all passengers. Your primary responsibilities will include collecting fares, issuing tickets, assisting passengers with information, and ensuring adherence to safety regulations on board our buses. This isn’t just a job; it’s an opportunity to connect with diverse communities, provide essential services, and contribute directly to the vibrant pulse of Zanzibar. We are looking for individuals who thrive in a dynamic environment, possess excellent communication skills, and are committed to upholding the highest standards of passenger service and operational efficiency. If you are passionate about serving the public and are ready to embark on a fulfilling career that keeps Zanzibar moving, we encourage you to apply! This full-time position offers a stable career path with opportunities to grow within our esteemed organization. You will be an integral part of our daily operations, directly impacting the lives of countless individuals by facilitating their travel for work, education, and leisure. We value punctuality, integrity, and a strong sense of community responsibility in all our team members.
Key Responsibilities
- Collect fares accurately from passengers and issue valid tickets/receipts.
- Provide clear and courteous information to passengers regarding routes, stops, and schedules.
- Ensure passenger safety and comfort by monitoring seating, standing areas, and luggage.
- Assist passengers with disabilities, elderly passengers, and those with young children as needed.
- Maintain cleanliness and orderliness within the bus cabin during shifts.
- Communicate effectively with bus drivers to ensure smooth operations and adherence to timetables.
- Handle passenger inquiries, complaints, and emergencies professionally and efficiently.
- Report any mechanical issues, accidents, or unusual incidents to the appropriate authorities.
- Adhere strictly to ZTC's policies, safety protocols, and public transport regulations.
- Manage and reconcile daily cash collections and ticket inventory.
Required Skills
- Excellent verbal communication and interpersonal skills.
- Basic mathematical skills for fare collection and reconciliation.
- Strong customer service orientation and a polite demeanor.
- Ability to work effectively in a fast-paced and dynamic environment.
- High level of reliability, punctuality, and responsibility.
- Ability to stand for extended periods and perform light physical tasks.
- Proficiency in Swahili (essential for local interaction).
Preferred Qualifications
- Prior experience in a customer service, cash handling, or public-facing role (e.g., retail, hospitality).
- Familiarity with public transport routes and local geography of Unguja, particularly Kizimkazi and Makunduchi.
- Basic knowledge of English is an added advantage for interacting with tourists.
- Secondary education certificate (Form Four or equivalent).
- First Aid certification.
Perks & Benefits
- Competitive monthly salary.
- Comprehensive health insurance coverage.
- Paid annual leave and public holidays.
- Opportunities for professional development and training.
- Stable employment with a reputable government corporation.
- Contribution to a vital public service.
- Supportive and collaborative work environment.
How to Apply
Interested candidates are invited to submit their application, including a detailed CV and a cover letter outlining their suitability for the role, by clicking on the link below. Please ensure your application clearly states your availability and commitment to working full-time in the Kizimkazi, Makunduchi area. Shortlisted candidates will be contacted for an interview. Always encourage applicants to click on the link below to apply for the job.