About Company
Imagine a workplace where your welcoming smile sets the tone for every guest’s experience. Career.zycto believes in empowering hospitality professionals to thrive, providing dynamic environments where service excellence is paramount. We’re not just filling roles; we’re building careers within Kenya’s vibrant hospitality sector, connecting talented individuals with opportunities that value their dedication and interpersonal flair. Joining us means becoming part of a team committed to creating memorable moments for clients and guests alike. Discover how your passion for service can flourish in a supportive and growth-oriented setting.
Job Description
Career.zycto is thrilled to announce an exciting opportunity for a highly motivated and engaging Reception Clerk to join our client’s reputable hospitality establishment in Eastleigh, Nairobi. This crucial role is perfect for an individual with a natural flair for customer service and a genuine desire to create outstanding first impressions. As the pivotal first point of contact, you will be the welcoming face of the property, setting a positive tone for all guests and visitors, ensuring their interactions are smooth, efficient, and exceptionally pleasant from start to finish.
In this role, you will be instrumental in managing all front desk operations, which includes handling guest check-ins and check-outs with speed and accuracy, skillfully managing reservations, and addressing a diverse range of guest inquiries. We are seeking someone who not only possesses impeccable organizational skills and attention to detail but also exudes a warm, professional demeanor and a proactive attitude towards anticipating and fulfilling guest needs. This position goes beyond routine administrative tasks; it offers a chance to actively contribute to an outstanding guest experience, uphold the establishment’s reputation for excellence, and grow professionally within Nairobi’s dynamic hospitality landscape.
If you are a resourceful problem-solver with a knack for effective communication and a commitment to service excellence, we encourage you to apply. You will be joining a supportive team dedicated to fostering a positive work environment and providing continuous opportunities for learning and development. This is an incredible opportunity to hone your skills in front office management, enhance your proficiency with industry-leading property management systems, and become an integral part of a team that values your commitment to guest satisfaction. Bring your vibrant personality and dedication to service to a role where your efforts truly make a difference every single day.
Key Responsibilities
- Warmly welcome and register guests upon arrival, ensuring a smooth and efficient check-in experience.
- Manage all incoming calls, emails, and general inquiries, providing accurate information and directing communications appropriately.
- Handle reservations, cancellations, and modifications with precision using the established property management system (PMS).
- Assist guests with various needs, including providing comprehensive local area information, arranging transportation, and facilitating additional services.
- Process guest payments, manage cash float, and maintain meticulous billing records in adherence to financial policies.
- Maintain the cleanliness, orderliness, and professional appearance of the reception area and lobby at all times.
- Proactively address and resolve guest complaints or issues promptly and courteously, ensuring high levels of guest satisfaction.
- Collaborate effectively with housekeeping, dining, and security departments to guarantee a seamless and cohesive guest experience.
- Perform essential administrative duties such as data entry, filing, and preparing daily front office reports.
- Adhere strictly to all company policies, security protocols, and health and safety guidelines.
Required Skills
- A minimum of 1 year of proven experience in a front desk, reception, or customer service role, preferably within the hospitality sector.
- Excellent command of both verbal and written English and Swahili.
- Proficiency in using basic computer software, including Microsoft Office Suite.
- Exceptional organizational and multitasking abilities, with a keen eye for detail.
- A professional, friendly, and approachable demeanor with a strong customer-centric approach.
- Flexibility to work various shifts, including evenings, weekends, and public holidays, as required by business needs.
Preferred Qualifications
- A Diploma or Certificate in Hospitality Management, Hotel Operations, or a related field.
- Prior experience with Property Management Systems (PMS) such as Opera, Fidelio, or similar software.
- Previous work experience in a hotel, guesthouse, or serviced apartment setting within Eastleigh or the broader Nairobi area.
- In-depth knowledge of local attractions, services, and amenities in Nairobi to assist guests effectively.
Perks & Benefits
- A competitive monthly salary package.
- Comprehensive health insurance coverage.
- Significant opportunities for professional growth and career advancement within the hospitality industry.
- Complimentary staff meals provided during shifts.
- A supportive, collaborative, and friendly work environment.
- Access to ongoing training and development programs to enhance hospitality skills and knowledge.
How to Apply
Interested and qualified candidates who meet the specified criteria are invited to apply. Please submit your application by clicking on the link below, ensuring your resume clearly outlines your relevant experience in customer service and hospitality.
