About Company
Moi Teaching and Referral Hospital (MTRH) is a leading national teaching and referral hospital located in Eldoret, Uasin Gishu County, Kenya. As one of the largest hospitals in Western Kenya, MTRH plays a critical role in providing specialized healthcare services, conducting medical research, and training healthcare professionals. Our commitment extends to offering compassionate and quality care to all our patients, while also serving as a vital training ground for the next generation of medical practitioners. We pride ourselves on our state-of-the-art facilities, dedicated staff, and our unwavering mission to improve the health and well-being of the communities we serve. Joining MTRH means becoming part of an institution that truly makes a difference in people’s lives every single day.
Job Description
Are you an organized, empathetic, and professional individual with a passion for service? Moi Teaching and Referral Hospital (MTRH) is seeking a dedicated and efficient Reception Clerk (Front Desk) to be the welcoming face of our esteemed institution. In this pivotal role, you will be the first point of contact for patients, visitors, and staff, setting the tone for their experience and ensuring the smooth flow of daily operations at our busy front desk. This is more than just a clerical position; it’s a chance to make a tangible difference in people’s lives by providing critical support and comfort during often sensitive times. We are looking for someone who is not only skilled in administrative duties but also possesses a genuine desire to help and serve.
As a Reception Clerk, you will be instrumental in creating a positive and reassuring environment for everyone entering our premises. Your primary responsibilities will include managing patient inquiries, scheduling appointments, directing visitors, and handling incoming calls with utmost professionalism and discretion. This role demands exceptional interpersonal skills, a keen eye for detail, and the ability to remain calm and efficient under pressure. You will also be responsible for maintaining accurate records, managing general administrative tasks, and ensuring the reception area is always tidy and welcoming. Given the fast-paced nature of a hospital environment, the ability to multitask effectively and prioritize duties will be crucial for success. You will collaborate closely with various departments to ensure seamless patient care and operational efficiency. Your contribution will directly impact patient satisfaction and the overall positive image of MTRH. If you are passionate about healthcare, possess excellent organizational abilities, and thrive in a dynamic, people-centric role, we encourage you to apply.
Key Responsibilities
- Warmly greet and welcome patients and visitors, directing them appropriately.
- Answer, screen, and forward incoming phone calls in a professional and timely manner.
- Schedule and confirm patient appointments, managing the appointment book efficiently.
- Register new patients and update existing patient information accurately.
- Handle patient inquiries and provide general information about hospital services.
- Maintain cleanliness and organization of the reception area.
- Manage incoming and outgoing mail and deliveries.
- Process patient paperwork and maintain confidential records.
- Assist with basic administrative tasks such as filing, scanning, and data entry.
- Liaise with other departments to ensure smooth patient flow and operational efficiency.
- Manage patient waiting times and provide comfort or updates as needed.
- Operate standard office equipment, including computers, printers, and multi-line phone systems.
Required Skills
- Proven experience as a Receptionist, Front Office Representative, or similar role (minimum 2 years).
- Excellent verbal and written communication skills in English and Kiswahili.
- Strong customer service orientation with a pleasant and professional demeanor.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask, prioritize, and manage time effectively.
- Exceptional organizational and problem-solving skills.
- High level of empathy and discretion, especially in a healthcare setting.
- Ability to work effectively both independently and as part of a team.
Preferred Qualifications
- Diploma in Business Administration, Front Office Operations, or a related field.
- Previous experience in a hospital or healthcare environment.
- Familiarity with medical terminology and patient management systems.
- Basic knowledge of first aid procedures.
- Additional language proficiency (e.g., local Kenyan languages).
Perks & Benefits
- Competitive salary package.
- Comprehensive health benefits plan.
- Opportunities for professional development and continuous learning.
- Supportive and collaborative work environment.
- Opportunity to contribute to a leading national healthcare institution.
- Paid annual leave and public holidays.
- Employee assistance programs.
How to Apply
Interested candidates are encouraged to submit their applications by clicking on the link below. Please ensure your resume and cover letter highlight your relevant experience and why you are a perfect fit for this role at Moi Teaching and Referral Hospital.