About Company
Sarova Woodlands Hotel & Spa is a 5-star hotel located in the vibrant heart of Nakuru City, Kenya, offering a serene escape amidst contemporary luxury. As part of the prestigious Sarova Hotels & Resorts chain, known for its commitment to exceptional hospitality, we pride ourselves on delivering unparalleled service, sophisticated accommodation, and world-class amenities to both business and leisure travelers. Our establishment boasts elegant rooms and suites, exquisite dining experiences, state-of-the-art conference facilities, and a rejuvenating spa, all designed to create memorable moments for our guests. We foster a culture of excellence, teamwork, and continuous improvement, believing that our dedicated employees are the cornerstone of our success. Joining Sarova Woodlands means becoming part of a family that values passion, professionalism, and the pursuit of hospitality perfection. We are committed to nurturing talent, providing opportunities for growth, and celebrating the diverse contributions of our team members.
Job Description
Are you an enthusiastic and service-oriented individual with a passion for creating exceptional guest experiences? Sarova Woodlands Hotel & Spa, a prestigious and well-appointed hotel nestled in the heart of Nakuru County, is actively seeking a dedicated, proactive, and friendly Reception Clerk to join our vibrant Front Office team. This pivotal role is more than just a desk job; it’s an opportunity to be the welcoming face of our luxury brand, providing the first and last impression for our esteemed guests.
As a Reception Clerk, you will be at the forefront of guest interaction, playing a critical role in shaping their stay from arrival to departure. Your primary responsibility will be to ensure seamless operations and uphold Sarova’s renowned standards of hospitality, known for its elegance, comfort, and personalized service. You will be responsible for warmly greeting guests, handling check-ins and check-outs with efficiency and grace, and expertly managing reservations to ensure accuracy and guest satisfaction. This role requires meticulous attention to detail as you process payments, manage guest accounts, and maintain accurate records.
Beyond the transactional aspects, you will be a key resource for our guests, providing comprehensive information about the hotel’s exquisite amenities, dining options, spa services, and local attractions within Nakuru and its surroundings. Handling guest inquiries, concerns, and special requests promptly and professionally is paramount, ensuring that every interaction enhances their overall experience. We are looking for someone who thrives in a dynamic, fast-paced environment, possesses impeccable verbal and written communication skills, and demonstrates a genuine desire to go above and beyond to exceed guest expectations.
The ideal candidate will be a natural problem-solver, adept at multitasking, and capable of maintaining composure under pressure. You will collaborate closely with other departments, including Housekeeping, Concierge, and Food & Beverage, to anticipate guest needs and ensure a cohesive service delivery. If you are detail-oriented, possess a positive attitude, exhibit strong organizational abilities, and are eager to contribute to a culture of excellence and continuous improvement, we invite you to apply. Join the Sarova Woodlands family, where your professional growth is nurtured, and your contribution to our legacy of hospitality is truly valued. This is an exciting chance to advance your career in a supportive and stimulating environment.
Key Responsibilities
- Warmly greet and welcome all guests upon arrival, ensuring a pleasant first impression.
- Efficiently perform guest check-ins and check-outs, accurately processing all required information and payments.
- Manage and confirm reservations, ensuring all details are correct and guest preferences are noted.
- Respond to guest inquiries, requests, and complaints in a courteous and timely manner, escalating issues when necessary.
- Provide comprehensive information about hotel facilities, services, and local attractions.
- Handle all financial transactions, including cash handling, credit card processing, and issuing receipts, with utmost integrity.
- Maintain a clean, organized, and professional reception area.
- Operate the hotel's phone system, directing calls and taking messages accurately.
- Collaborate with other departments (Housekeeping, Concierge, F&B) to ensure a seamless guest experience.
- Maintain accurate guest records and ensure data privacy.
- Assist with administrative tasks as required by the Front Office Manager.
Required Skills
- Minimum of 1 year experience in a front office or customer service role, preferably within the hospitality industry.
- Exceptional verbal and written communication skills in English and Kiswahili.
- Proficiency in using hotel management software (e.g., Opera PMS) and Microsoft Office Suite.
- Strong customer service orientation with a proactive and empathetic approach.
- Excellent organizational and multitasking abilities.
- Ability to work effectively under pressure and in a fast-paced environment.
- A keen eye for detail and accuracy in all tasks.
Preferred Qualifications
- Diploma or Certificate in Hospitality Management, Front Office Operations, or a related field.
- Prior experience with Sarova Hotels & Resorts operating procedures.
- Additional language proficiency is a plus.
Perks & Benefits
- Competitive salary package.
- Opportunities for professional development and career advancement within Sarova Hotels.
- Comprehensive training programs.
- Meals on duty.
- A supportive and dynamic work environment.
- Employee discounts on hotel services.
How to Apply
Interested and qualified candidates are invited to apply by clicking on the application link below. Please ensure your resume is up-to-date and highlights your relevant experience and skills.