About Company
Imagine a vibrant environment where every guest interaction is an opportunity to create lasting positive impressions. Career.zycto is a dynamic organization deeply rooted in the hospitality sector, dedicated to setting new benchmarks for service excellence in Meru. We are passionate about fostering a culture of warmth, professionalism, and genuine care for both our guests and our team. For a Reception Clerk, joining Career.zycto means becoming the welcoming face of our establishment, where your dedication to exceptional service is recognized and celebrated. We invest in our people, providing a supportive atmosphere for growth and impact in Kenya’s thriving hospitality industry.
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Job Description
Career.zycto is seeking a highly motivated and customer-focused Reception Clerk to join our esteemed hospitality team in Meru County, Kenya. This pivotal role is the first point of contact for our guests, demanding a friendly demeanor, exceptional organizational skills, and a genuine passion for service. As a Reception Clerk, you will be instrumental in ensuring a smooth and pleasant experience for all visitors, from their arrival to their departure. You will manage a variety of front-desk operations, including check-ins, check-outs, handling reservations, and providing comprehensive information about our services and local attractions. Our ideal candidate is someone who thrives in a fast-paced environment, possesses impeccable communication skills, and is committed to upholding the highest standards of hospitality. You will play a crucial role in creating a welcoming and efficient atmosphere, contributing directly to our reputation for outstanding guest satisfaction. This is an exciting opportunity for an individual eager to grow their career within a supportive and dynamic organization that values dedication and proactive engagement in delivering memorable experiences. We are looking for someone who can anticipate guest needs, resolve issues courteously and efficiently, and contribute positively to our team spirit, ensuring every guest feels valued and well-cared for throughout their stay with Career.zycto.
Key Responsibilities
- Warmly welcome and register guests upon arrival, ensuring a smooth check-in process.
- Efficiently manage guest check-outs, process payments, and provide accurate invoices.
- Handle all incoming calls, emails, and walk-in inquiries with professionalism and courtesy.
- Manage reservations, including making, modifying, and canceling bookings, and ensuring accurate room allocations.
- Provide comprehensive information about our facilities, services, and local points of interest.
- Maintain an organized and tidy front desk area, ensuring all necessary supplies are stocked.
- Address guest complaints and concerns promptly and effectively, escalating issues when necessary to ensure guest satisfaction.
- Collaborate closely with housekeeping, maintenance, and other departments to ensure seamless service delivery.
- Process and log wake-up calls, mail, messages, and package deliveries for guests.
- Adhere to all safety and security procedures, including maintaining guest privacy and confidentiality.
Required Skills
- Minimum of 1 year of experience in a front desk or customer service role, preferably within the hospitality industry.
- Excellent verbal and written communication skills in English and Swahili.
- Proficiency in using hotel management software (e.g., Opera, Fidelio) and Microsoft Office Suite.
- Strong interpersonal skills with a friendly and approachable demeanor.
- Exceptional organizational and multitasking abilities.
- Ability to remain calm and professional under pressure.
- High level of integrity and attention to detail.
- Demonstrated problem-solving skills and a proactive attitude.
Preferred Qualifications
- Diploma or Certificate in Hospitality Management, Tourism, or a related field.
- Previous experience in a 3-star or higher hotel environment.
- Knowledge of an additional local language or international language.
- Experience with point-of-sale (POS) systems.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health benefits package.
- Opportunities for professional development and career growth within the hospitality sector.
- A supportive and collaborative work environment.
- Staff meals during shifts.
- Employee discounts on accommodation and services (where applicable).
- Paid time off and holidays.
How to Apply
Interested candidates who meet the above qualifications are invited to submit their application. Please ensure your CV is up-to-date and highlights your relevant experience. Click on the link below to apply for this exciting opportunity with Career.zycto.
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