About Company
Are you ready to join a thriving dental practice in the heart of Ecclesall, Sheffield, where patient care truly comes first? We are collaborating with a highly-regarded, modern clinic known for its commitment to both exceptional patient experiences and a supportive team environment. This practice prides itself on cutting-edge technology and a holistic approach to oral health. For a Reception Coordinator, this means a dynamic role at the forefront of patient interaction, contributing directly to a warm and welcoming atmosphere. It’s an opportunity to grow within a practice that values your contribution to its continued success.
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Job Description
Are you an organised, empathetic, and proactive individual with a passion for delivering outstanding patient service? We are seeking a dedicated Reception Coordinator to join a highly reputable dental practice in Ecclesall, Sheffield. This isn’t just a front-desk role; it’s the heartbeat of our patient experience, ensuring every individual feels welcomed, valued, and expertly guided from their first call to their final appointment. As the first point of contact, you will play a crucial role in shaping our patients’ perception of our practice, fostering a warm and reassuring atmosphere that instills confidence and comfort.
Working within a modern, well-equipped clinic that prides itself on exceptional patient care and innovative dental solutions, you will be integral to the smooth daily operations. Your primary responsibility will be managing a dynamic and busy appointment book, optimising schedules for both patients and clinicians, and handling all patient enquiries with sensitivity, discretion, and a proactive problem-solving approach. This includes answering phones, responding to emails, and managing patient communications both in person and digitally. You will also be responsible for maintaining accurate patient records, handling payments, and ensuring the reception area remains tidy, welcoming, and compliant with all health and safety regulations.
We are looking for someone who thrives in a fast-paced environment, possesses exceptional communication skills – both verbal and written – and has a meticulous eye for detail. Your ability to multitask efficiently, prioritise urgent tasks, and maintain a calm and professional demeanour under pressure will be key to your success. Beyond administrative duties, this role offers the opportunity to build genuine relationships with our patients, becoming a familiar and trusted face. You will support the clinical team by coordinating patient flow, preparing necessary documentation, and ensuring a seamless transition for patients throughout their visit. This role is perfect for an individual who is eager to apply their organisational talents and warm personality in a healthcare setting where they can genuinely make a significant difference to people’s health and well-being. If you are passionate about contributing to a positive patient journey and eager to grow within a supportive, forward-thinking team, we encourage you to apply. Join us and become the welcoming face and organisational backbone of our esteemed dental practice in Ecclesall, helping us uphold our reputation for clinical excellence and compassionate care.
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Key Responsibilities
- Manage and optimise the daily appointment schedule for multiple clinicians.
- Act as the primary point of contact for patients, handling inquiries via phone, email, and in person.
- Process patient registrations, update records, and ensure data accuracy and confidentiality.
- Handle all payment transactions, manage billing, and assist with insurance queries.
- Maintain the reception area, ensuring it is clean, organised, and welcoming at all times.
- Coordinate patient flow efficiently, ensuring timely seating and preparing patient notes for clinicians.
- Assist with administrative tasks such as ordering supplies, managing post, and preparing correspondence.
- Implement and adhere to all practice policies, including health and safety, data protection (GDPR), and infection control.
- Collaborate effectively with the dental team to ensure a seamless patient experience.
Required Skills
- Proven experience in a reception or administrative role, preferably within a healthcare setting.
- Exceptional communication and interpersonal skills, with a patient-centric approach.
- Strong organisational and multitasking abilities, with keen attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to handle confidential information with discretion.
- A professional, friendly, and calm demeanour, even under pressure.
- Problem-solving skills and a proactive attitude.
Preferred Qualifications
- Experience using dental practice management software (e.g., SOE Exact, Dentally).
- Understanding of dental terminology and procedures.
- First Aid certification.
- Prior experience in a private dental practice environment.
Perks & Benefits
- Competitive salary package.
- Opportunity for professional development and training.
- Supportive and collaborative team environment.
- Modern, well-equipped practice facilities.
- Contributory pension scheme.
- Generous annual leave.
- Employee wellness programs.
- Free on-site parking (where available).
How to Apply
Eager to make a difference in a thriving dental practice? We invite you to submit your application by clicking on the link provided below. Please ensure your CV and a brief cover letter highlighting your relevant experience are ready.
