About Company
Nedbank Lesotho is a prominent and respected financial institution deeply committed to serving the economic needs of the Basotho nation. With a rich history of fostering growth and providing innovative banking solutions, we pride ourselves on our client-centric approach, integrity, and dedication to sustainable development. As part of the larger Nedbank Group, one of Africa’s leading financial services providers, Nedbank Lesotho offers a comprehensive range of banking products and services, including personal banking, business banking, wealth management, and corporate and investment banking. Our presence in Khotsong, Teyateyaneng, underscores our commitment to accessibility and community engagement, allowing us to better serve our local communities. We believe in empowering our employees, investing in their professional development, and fostering a collaborative and inclusive work environment where every team member can thrive and contribute to our collective success. Joining Nedbank Lesotho means becoming part of a forward-thinking organization that values its people and is dedicated to building a brighter financial future for all.
Job Description
Are you an enthusiastic, highly organized, and customer-focused individual with a passion for creating a welcoming and efficient environment? Nedbank Lesotho is actively seeking a dedicated and proactive Reception Support professional to join our dynamic team in Khotsong, Teyateyaneng. As the crucial first point of contact for our valued clients, visitors, and internal stakeholders, you will play a pivotal role in shaping their initial experience with Nedbank, reflecting our unwavering commitment to excellence and unparalleled customer-centric service. This is far more than just a front-desk role; it’s an exciting opportunity to be at the very heart of our branch operations, ensuring seamless communication and providing essential administrative support across various departments. Your day will involve expertly managing incoming calls, directing queries to the appropriate departments with precision, warmly greeting guests, and offering indispensable administrative assistance that underpins our daily success. We are looking for someone who consistently embodies professionalism, thrives in a fast-paced and dynamic environment, and possesses an innate ability to manage multiple tasks with a calm demeanor and a friendly smile. If you are passionate about delivering exceptional service, meticulous in your work, and eager to contribute significantly to a leading financial institution that genuinely cares about its community, we strongly encourage you to apply. This role offers a fantastic chance to grow within a supportive team, develop your professional skills, and become an integral part of Nedbank’s mission to make a positive impact on the lives of our clients and communities in Lesotho.
Key Responsibilities
- Warmly greet and welcome visitors to the Nedbank premises, ensuring a positive first impression.
- Manage and direct incoming telephone calls efficiently, transferring them to the correct department or individual.
- Handle incoming and outgoing mail, deliveries, and courier services, ensuring accurate logging and distribution.
- Maintain a tidy, organized, and professional reception area at all times.
- Provide administrative support to various departments, including data entry, filing, scanning, and document preparation.
- Assist with scheduling appointments and managing meeting room bookings.
- Manage office supplies inventory, placing orders when necessary.
- Address client queries and provide basic information about Nedbank's services, escalating complex issues as needed.
- Maintain confidentiality of client and company information.
- Adhere strictly to all company policies, procedures, and security protocols.
Required Skills
- Excellent verbal and written communication skills in English and Sesotho.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational and multitasking abilities.
- Exceptional interpersonal and customer service skills.
- Ability to work independently and as part of a team.
- High level of professionalism and a friendly, approachable demeanor.
- Attention to detail and accuracy.
Preferred Qualifications
- A diploma or certificate in Office Administration, Secretarial Studies, or a related field.
- Previous experience in a reception or administrative role within the financial services sector.
- Familiarity with banking operations and terminology.
- Ability to adapt quickly to new systems and processes.
Perks & Benefits
- Competitive monthly salary.
- Comprehensive health insurance package.
- Retirement savings plan contributions.
- Opportunities for professional development and training.
- Supportive and inclusive work environment.
- Employee banking benefits.
- Paid time off and public holidays.
How to Apply
Interested candidates who meet the above criteria are invited to apply by clicking on the application link below. Please ensure your CV is up-to-date and highlights your relevant experience and skills. When on the Nedbank careers portal, filter your search for opportunities in Lesotho to find roles applicable to our region. Only shortlisted candidates will be contacted for an interview.