About Company
CIM Finance Ltd stands as a cornerstone of the financial services sector in Mauritius, boasting a rich history of empowering individuals and businesses through innovative and accessible financial solutions. For decades, we have been committed to fostering economic growth and improving the quality of life for our clients by offering a comprehensive suite of products, including consumer finance, leasing, credit cards, and wealth management services. Our success is built on a foundation of trust, integrity, and a deep understanding of the local market. At CIM Finance, we believe in nurturing talent and providing a dynamic work environment where every employee can grow and contribute meaningfully. We pride ourselves on our client-centric approach, striving to exceed expectations through exceptional service and a forward-thinking ethos. Joining CIM Finance means becoming part of a reputable institution dedicated to its people, its clients, and the economic prosperity of Mauritius.
Job Description
Are you an enthusiastic and service-oriented individual with a knack for making exceptional first impressions? CIM Finance Ltd, a leading financial services institution in Mauritius, is seeking a dedicated and dynamic Receptionist to join our vibrant team in Beau Bassin-Rose Hill. This pivotal role is far more than just answering phones; you will be the welcoming face and professional voice of our company, providing a warm, efficient, and memorable first point of contact for all visitors and callers, thus embodying the professionalism and values of CIM Finance.
As our Receptionist, you will be instrumental in shaping the initial client experience. Your day will be diverse and engaging, encompassing the management of incoming calls with professionalism and efficiency, expertly directing inquiries to the appropriate departments or individuals. You will greet clients, partners, and other visitors with a friendly and respectful demeanor, ensuring they feel valued and attended to from the moment they step into our office. Beyond direct client interaction, you will be responsible for a range of essential administrative tasks that ensure the seamless operation of our front desk and contribute to overall office efficiency. This includes handling incoming and outgoing mail and couriers, assisting with scheduling appointments and meeting room bookings, maintaining office supply inventories, and ensuring the reception area remains tidy, organized, and presentable at all times. We are looking for someone who is not only meticulously organized and detail-oriented but also possesses outstanding interpersonal skills, a proactive approach to problem-solving, and the ability to manage multiple priorities gracefully. If you thrive in a professional, fast-paced environment, genuinely enjoy interacting with a diverse range of people, and are deeply committed to delivering outstanding customer service, then this opportunity at CIM Finance Ltd is designed for you. Join us and become an integral part of a team that values professionalism, client satisfaction, and a supportive, collaborative work culture.
Key Responsibilities
- Warmly greet and welcome all visitors, clients, and employees with a professional and friendly demeanor.
- Manage a multi-line phone system, directing calls efficiently and accurately to the appropriate staff or department.
- Act as the primary point of contact for all incoming inquiries, both in person and over the phone.
- Maintain a tidy, organized, and welcoming reception area at all times.
- Receive, sort, and distribute daily mail, deliveries, and couriers.
- Assist with scheduling and coordinating appointments, meetings, and conference room bookings.
- Order and maintain office supplies, ensuring adequate stock levels.
- Provide administrative support to various departments as needed, including data entry, filing, and photocopying.
- Assist with basic office security procedures, such as visitor log management.
- Handle customer complaints or requests with patience and escalate to relevant personnel when necessary.
Required Skills
- Proven experience as a Receptionist, Front Office Representative, or similar role.
- Excellent verbal and written communication skills in both English and French (Creole is a plus).
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Professional attitude and appearance.
- Solid organizational skills with the ability to multitask and prioritize effectively.
- Strong customer service orientation and problem-solving abilities.
- Ability to be resourceful and proactive when issues arise.
- High school diploma or equivalent.
Preferred Qualifications
- Diploma or certificate in Office Administration, Hospitality, or a related field.
- Familiarity with CRM systems or office management software.
- Experience in the financial services industry.
- Additional language proficiency.
Perks & Benefits
- Competitive salary package.
- Comprehensive medical and life insurance.
- Provident Fund scheme.
- Opportunities for professional development and training.
- A supportive and collaborative work environment.
- Employee wellness programs.
- Annual leave and sick leave benefits.
How to Apply
Interested candidates are invited to apply by clicking on the application link below. Please ensure your CV and a cover letter highlighting your relevant experience and why you are the ideal candidate for this role are attached. We thank all applicants for their interest; however, only those selected for an interview will be contacted.