About Company
Cim Finance is a leading non-banking financial institution in Mauritius, with a rich history spanning over three decades. We specialize in providing a diverse range of financial solutions, including credit facilities, leasing, factoring, and innovative payment solutions, catering to both individuals and businesses across the island. Our unwavering commitment to customer satisfaction, innovation, and fostering a dynamic work environment has solidified our position as a trusted partner in the Mauritian financial landscape. At Cim Finance, we pride ourselves on our client-centric approach, leveraging technology and a dedicated team to drive success and empower our community. We are a company that values integrity, professionalism, and continuous growth, offering a supportive culture where employees are encouraged to excel and contribute to our shared vision of financial empowerment.
Job Description
Cim Finance, a leading non-banking financial institution in Mauritius, is seeking a highly professional, proactive, and welcoming Receptionist to join our dedicated team at our bustling Curepipe branch. This pivotal role serves as the very first point of contact for our valued clients, partners, visitors, and internal stakeholders, making you the crucial brand ambassador for Cim Finance. Your primary responsibility will be to create an inviting and efficient atmosphere, ensuring all individuals who interact with us, whether in person or over the phone, feel valued, heard, and efficiently attended to from the moment they step through our doors or contact our office. Beyond managing the front desk, this position offers a dynamic environment where you will provide essential administrative and operational support across various departments. You will play a vital role in ensuring the seamless day-to-day flow of our office operations, contributing directly to the overall productivity and positive working environment. We are searching for an individual who is not only exceptionally organized, meticulous, and detail-oriented, but also possesses an innate ability to connect with people from diverse backgrounds, anticipate needs, and handle multiple tasks with grace and professionalism, even during peak periods. Your commitment to delivering outstanding customer service, coupled with your proactive problem-solving approach and impeccable communication skills, will be instrumental in your success and in upholding our company’s reputation for excellence and client-centricity. If you are a self-starter with a polished demeanor, a keen eye for detail, and a genuine passion for making a positive impact in a fast-paced corporate environment, we strongly encourage you to apply. Become an integral part of the Cim Finance family, where your contributions are recognized, valued, and where you have the opportunity to grow within a respected financial institution.
Key Responsibilities
- Warmly greet and welcome all visitors, clients, and staff to the Curepipe office, ensuring a positive first impression and directing them to the appropriate person or department.
- Operate a multi-line telephone system, answering incoming calls promptly, screening, forwarding, and taking accurate messages as required.
- Manage all incoming and outgoing mail, packages, and deliveries efficiently, ensuring proper record-keeping and distribution.
- Maintain a tidy, organized, and professional reception area at all times, reflecting the company's high standards.
- Schedule and coordinate appointments, meetings, and conference room bookings for various departments and executives.
- Provide comprehensive basic administrative support, including accurate data entry, filing, scanning, photocopying, and document organization.
- Assist with the preparation and formatting of various documents, reports, and presentations as needed by staff.
- Monitor and maintain adequate inventory of office supplies, initiating orders when necessary to ensure smooth operations.
- Act as a primary point of contact for internal and external queries, providing accurate information or effectively redirecting inquiries.
- Ensure strict adherence to company security procedures by monitoring visitor access, issuing temporary badges, and maintaining visitor logs.
- Collaborate effectively with other administrative staff and departments to ensure seamless office operations and cross-functional support.
- Handle sensitive information and confidential documents with the utmost discretion and professionalism.
- Undertake ad-hoc projects and tasks as assigned by management to support the overall efficiency of the office.
- Assist in organizing company events or staff gatherings held at the branch.
Required Skills
- Proven experience (minimum 1.5 years) in a reception, front desk, or customer service role.
- Exceptional verbal and written communication skills in both English and French; Mauritian Creole is a significant advantage.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer literacy.
- Strong organizational skills with an excellent ability to manage time, prioritize tasks, and multi-task effectively.
- A professional and polished demeanor with a friendly, approachable, and service-oriented attitude.
- Demonstrated ability to remain calm and efficient in a fast-paced and demanding environment.
- High level of attention to detail and accuracy in all administrative tasks.
- Proactive problem-solving skills and the ability to anticipate needs.
- Commitment to maintaining confidentiality and exercising discretion.
Preferred Qualifications
- A diploma or higher education qualification in Office Management, Business Administration, or a related field.
- Previous experience working within the financial services sector or a corporate environment.
- Familiarity with modern office management systems and communication tools.
- Basic understanding of accounting principles for tasks such as petty cash management.
Perks & Benefits
- Competitive salary package commensurate with experience and qualifications.
- Comprehensive health and wellness programs.
- Excellent opportunities for professional development, training, and career advancement within a leading financial institution.
- A supportive, collaborative, and respectful work environment that values every team member.
- Employee discounts on company products and services.
- Participation in a robust pension scheme.
- Initiatives promoting work-life balance.
- Access to modern office facilities and advanced technological tools.
- Company social events and team-building activities.
How to Apply
Interested candidates are invited to submit their application through our official careers portal. Please click on the application link below to apply directly. Ensure your resume and a compelling cover letter highlight your relevant experience, your commitment to exceptional customer service, and why you are the perfect fit for this vital role at Cim Finance. We look forward to reviewing your application and potentially welcoming you to our team.