About Company
Hola County Referral Hospital stands as a cornerstone of healthcare in Tana River County, dedicated to providing comprehensive, compassionate, and high-quality medical services to the community. As the primary referral hospital in the region, we are committed to enhancing public health through patient-centered care, advanced medical practices, and robust community outreach programs. Our diverse team of healthcare professionals works tirelessly to ensure that every patient receives the best possible treatment in a supportive and welcoming environment. We foster a culture of respect, collaboration, and continuous improvement, striving to be a beacon of health and wellness for all residents of Tana River County and beyond. Joining Hola County Referral Hospital means becoming part of a vital institution that makes a tangible difference in people’s lives every single day.
Job Description
Are you a highly organized, empathetic, and professional individual with a passion for healthcare and serving the community? Hola County Referral Hospital is seeking a dedicated and enthusiastic Receptionist to be the welcoming face and efficient front-line support for our bustling medical clinic. In this pivotal role, you will be the first point of contact for patients, visitors, and callers, playing a crucial part in ensuring a smooth and positive experience for everyone who walks through our doors or contacts us. Your primary responsibility will be to manage the reception area with exceptional customer service, maintain patient records with the utmost confidentiality, and support the administrative functions of the clinic. This role requires excellent communication skills, a meticulous eye for detail, and the ability to multitask effectively in a fast-paced medical environment. You will be responsible for scheduling appointments, processing patient registrations, handling inquiries, and coordinating with various departments to facilitate patient flow. Beyond administrative duties, your compassion and ability to put patients at ease will contribute significantly to the overall patient experience and the hospital’s reputation as a caring institution. We are looking for someone who is not only proficient in administrative tasks but also genuinely committed to upholding our values of care, integrity, and community service. If you are ready to make a meaningful impact in a supportive team environment, we encourage you to apply and help us continue delivering outstanding healthcare to our community.
Key Responsibilities
- Warmly greet and welcome patients and visitors to the clinic, ensuring a positive first impression.
- Manage patient check-ins and check-outs efficiently, including verifying patient information and insurance details.
- Schedule and confirm patient appointments, managing the clinic's appointment book accurately.
- Answer incoming calls professionally, direct inquiries appropriately, and take accurate messages.
- Maintain organized and confidential patient records, both electronic and physical, ensuring data accuracy.
- Process patient payments, issue receipts, and manage petty cash if required.
- Liaise with medical staff to ensure smooth patient flow and address any scheduling conflicts.
- Handle patient inquiries and provide basic information regarding clinic services, policies, and procedures.
- Manage incoming and outgoing mail, faxes, and emails.
- Ensure the reception area remains tidy, welcoming, and well-stocked with necessary forms and brochures.
- Assist with other administrative tasks as needed to support the clinic's operations.
Required Skills
- Minimum of a Certificate or Diploma in Business Administration, Office Management, or a related field.
- At least 1 year of proven experience as a Receptionist, preferably in a medical or healthcare setting.
- Excellent verbal and written communication skills in English and Swahili.
- Proficiency in using office software (MS Office Suite – Word, Excel, Outlook).
- Exceptional organizational and multitasking abilities.
- Strong interpersonal skills with a patient-centered approach.
- Ability to handle sensitive information with strict confidentiality and discretion.
Preferred Qualifications
- Experience with Electronic Health Records (EHR) systems.
- Basic knowledge of medical terminology.
- Familiarity with Tana River County local community and languages.
- First Aid and CPR certification.
Perks & Benefits
- Competitive salary package.
- Comprehensive health insurance coverage.
- Generous paid time off and holidays.
- Opportunities for professional development and continuous learning.
- A supportive and collaborative work environment.
- Contribution to a vital community service.
How to Apply
Interested candidates who meet the above qualifications are invited to apply by clicking on the application link below. Please ensure your resume highlights your relevant experience and skills.