About Company
Amref Health Africa is the largest African-led international organization on the continent, working to improve health in Africa. Headquartered in Nairobi, we were founded in 1957 as the Flying Doctors of East Africa to provide clinical outreach, training, and emergency medical services. Today, we work with and for African communities, delivering impactful health programs that strengthen health systems and provide accessible, equitable healthcare. Our vision is lasting health change in Africa, and our mission is to increase sustainable health access to communities in Africa through solutions that are led by Africans. We are committed to fostering a diverse, inclusive, and collaborative work environment where every team member is valued and empowered to contribute to our life-changing mission. Join a team dedicated to making a tangible difference in millions of lives across the continent, where your role, however foundational, plays a critical part in our collective success.
Job Description
Are you a highly organized, enthusiastic individual with a welcoming demeanor looking to kickstart your career? Amref Health Africa is excited to offer an entry-level opportunity for a motivated Receptionist to join our dynamic team in Nairobi. This role is perfect for someone eager to learn, grow, and contribute to a leading international health organization. As the first point of contact for our visitors and callers, you will play a crucial role in shaping the initial impression of Amref Health Africa, embodying our values of compassion, integrity, and excellence. We understand that everyone starts somewhere, which is why we value potential and a positive attitude over extensive prior experience.
In this vital position, you will be responsible for creating a warm and professional atmosphere, managing communications efficiently, and providing essential administrative support that underpins our operational effectiveness. You will be at the heart of our office, ensuring smooth daily operations, assisting various departments, and contributing to a positive workplace culture. This is more than just an administrative role; it’s an opportunity to develop foundational professional skills, engage with diverse stakeholders, and be part of an organization dedicated to improving health outcomes across Africa. We offer comprehensive on-the-job training and mentorship to ensure your success, providing a supportive environment for you to thrive and advance your career within the non-profit sector. If you are passionate about making a difference and ready to embark on a fulfilling professional journey, we encourage you to apply.
Key Responsibilities
- Greet and welcome visitors with a professional and friendly attitude, directing them to the appropriate person or department.
- Answer, screen, and forward incoming phone calls, taking messages accurately and promptly.
- Manage and maintain the reception area, ensuring it is tidy, presentable, and equipped with necessary materials (e.g., pens, forms, brochures).
- Receive, sort, and distribute daily mail, deliveries, and couriers.
- Provide basic and accurate information in-person and via phone/email.
- Assist with scheduling appointments and managing meeting room bookings.
- Perform general administrative duties such as filing, scanning, photocopying, and data entry.
- Support various departments with ad-hoc administrative tasks as required.
- Monitor and order office supplies for the reception area and general office use.
- Maintain security by following procedures, monitoring logbook, and issuing visitor badges.
Required Skills
- Excellent verbal and written communication skills in English and Kiswahili.
- Strong interpersonal skills with a welcoming and friendly disposition.
- Exceptional organizational and time management abilities.
- High level of professionalism and a proactive work ethic.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite – Word, Excel, Outlook).
- Ability to work independently and as part of a team.
- Punctual, reliable, and able to handle multiple tasks simultaneously.
- A positive attitude and eagerness to learn new skills.
Preferred Qualifications
- High school diploma or equivalent qualification.
- Basic knowledge of office equipment (e.g., printers, scanners).
- Demonstrated ability to maintain confidentiality and handle sensitive information.
Perks & Benefits
- Competitive entry-level salary.
- Comprehensive health insurance package.
- Generous annual leave and sick leave provisions.
- Opportunities for professional development and training.
- A supportive and inclusive work environment.
- The chance to contribute to meaningful work with global impact.
- Meal allowance.
- Pension scheme.
How to Apply
If you are ready to start your career journey with a purpose-driven organization, we invite you to apply. Please click on the application link below to submit your resume and a cover letter detailing why you are a great fit for this role and Amref Health Africa.