About Company
Raya Contact Center is a pioneering force in the Business Process Outsourcing (BPO) industry, offering world-class customer experience and digital transformation solutions to a diverse portfolio of global and regional clients. With a strong presence across the Middle East, Africa, and Europe, Raya is committed to fostering a dynamic work environment where talent thrives. We pride ourselves on innovation, operational excellence, and our unwavering dedication to our people. Joining Raya means becoming part of a leading organization that values growth, impact, and a collaborative spirit, contributing directly to shaping the future of customer interactions and operational efficiency across various industries.
Job Description
Raya Contact Center is actively seeking a highly motivated and results-oriented Recruitment Specialist to join our dynamic Hiring Operations team. In this pivotal full-time role, you will be instrumental in attracting, assessing, and onboarding top-tier talent for our rapidly expanding operations in 6th of October City, Giza. You will manage the full recruitment lifecycle, from initial requisition to candidate placement, ensuring a seamless and positive experience for all applicants. This role requires an individual with a keen eye for talent, exceptional communication skills, and a solid understanding of modern recruitment strategies and tools. You will collaborate closely with various department heads and HR business partners to understand their hiring needs, develop effective sourcing strategies, and build robust talent pipelines. Our ideal candidate is passionate about recruitment, thrives in a fast-paced environment, and is dedicated to identifying individuals who not only possess the required skills but also align with Raya’s core values and culture. If you are ready to make a significant impact on our talent acquisition efforts and contribute to Raya’s continued success, we encourage you to apply.
Key Responsibilities
- Manage the end-to-end recruitment process, from job requisition creation to offer management and onboarding support.
- Develop and implement innovative sourcing strategies to attract a diverse pool of qualified candidates, utilizing various channels including job boards, social media, professional networks, and referrals.
- Conduct thorough screening interviews (phone, video, and in-person) to assess candidates' skills, experience, and cultural fit.
- Coordinate and schedule interviews with hiring managers, ensuring a smooth and efficient interview process.
- Provide regular updates to hiring managers and candidates, maintaining clear and consistent communication throughout the recruitment cycle.
- Build and maintain a strong talent pipeline for critical and recurring roles within the organization.
- Utilize and optimize the Applicant Tracking System (ATS) to manage candidate data and track recruitment metrics.
- Participate in career fairs, recruitment events, and employer branding initiatives to promote Raya Contact Center as an employer of choice.
- Stay abreast of industry trends and best practices in recruitment and talent acquisition.
- Prepare and present recruitment reports to management, highlighting key metrics and areas for improvement.
- Ensure all recruitment activities comply with company policies and relevant employment laws.
Required Skills
- Proven experience as a Recruitment Specialist, Talent Acquisition Specialist, or similar role.
- Strong understanding of the full recruitment lifecycle and various sourcing techniques.
- Excellent communication and interpersonal skills, with the ability to build rapport with candidates and hiring managers.
- Proficiency in using Applicant Tracking Systems (ATS) and other HR software.
- Demonstrated ability to manage multiple requisitions and prioritize tasks effectively in a fast-paced environment.
- Exceptional organizational and time management skills.
- Strong interviewing and assessment skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Fluent in English and Arabic (verbal and written).
Preferred Qualifications
- Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.
- Experience recruiting for contact center or BPO industries.
- Certification in HR or Recruitment (e.g., PHR, SHRM-CP, CIPD).
- Familiarity with employer branding strategies and social media recruitment.
- Ability to analyze recruitment data and metrics to drive continuous improvement.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health insurance package.
- Professional development and career growth opportunities.
- Dynamic and supportive work environment.
- Access to state-of-the-art facilities and technology.
- Employee recognition programs.
- Transportation allowance or shuttle service (depending on location and company policy).
How to Apply
Interested candidates are encouraged to apply by clicking the link below. Please ensure your resume is up-to-date and highlights your relevant experience and qualifications for this role. We look forward to reviewing your application and potentially welcoming you to the Raya Contact Center family!