About Company
Tandem Digital Marketing is an innovative and results-driven digital agency based in the UK, dedicated to crafting bespoke online strategies that propel businesses forward. We pride ourselves on building strong, lasting relationships with our clients, transforming their digital presence into a powerful asset. Our expertise spans SEO, PPC, social media, content creation, and web design, all delivered with a focus on measurable success and exceptional client satisfaction. We believe in transparency, creativity, and a collaborative approach to achieve outstanding outcomes for every partner we work with.
Job Description
Are you passionate about building enduring customer relationships and enhancing brand affinity? Tandem Digital Marketing is seeking a dedicated and proactive Remote Brand Loyalty Partner to join our growing team. In this pivotal role, you will be the cornerstone of our client retention strategy, working remotely to nurture existing client accounts, understand their evolving needs, and ensure they derive maximum value from our digital marketing services. This isn’t just about problem-solving; it’s about proactively identifying opportunities for growth, fostering a sense of partnership, and championing our clients’ success within our organisation. You will act as a trusted advisor, leveraging your expertise to anticipate challenges and introduce innovative solutions that strengthen client loyalty and drive long-term engagement. If you thrive in a remote environment, possess exceptional communication skills, and are driven by a desire to see clients succeed, we invite you to help us build a future where every client feels truly valued and understood.
Key Responsibilities
- Develop and maintain strong, long-lasting client relationships through proactive communication and engagement.
- Act as the primary point of contact for an assigned portfolio of clients, ensuring their needs are met and expectations exceeded.
- Conduct regular check-ins and strategic reviews with clients to assess satisfaction, identify new opportunities, and present performance insights.
- Collaborate cross-functionally with our SEO, PPC, Social Media, and Content teams to ensure seamless service delivery and client success.
- Identify and address potential client concerns or issues promptly and effectively, escalating when necessary.
- Educate clients on new services, features, and best practices to help them maximise their digital marketing investment.
- Monitor client health metrics, proactively identifying at-risk accounts and implementing retention strategies.
- Contribute to the development of client loyalty programs and initiatives.
- Gather client feedback to inform product and service improvements.
- Prepare and deliver compelling client reports and presentations.
Required Skills
- Minimum of 3 years of experience in account management, customer success, or client relations, preferably in a digital marketing or SaaS environment.
- Exceptional verbal and written communication skills with the ability to articulate complex information clearly.
- Proven ability to build rapport and strong relationships remotely.
- Strong analytical and problem-solving abilities, with a data-driven approach to client success.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and project management tools.
- Self-motivated and able to manage time effectively in a remote work setting.
- A deep understanding of digital marketing principles (SEO, PPC, Social Media, Content Marketing).
Preferred Qualifications
- Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
- Experience working with clients across various industries.
- Familiarity with marketing analytics platforms (e.g., Google Analytics, SEMrush, Ahrefs).
- Certification in relevant digital marketing specialisms (e.g., Google Ads, Google Analytics).
- Demonstrated experience in upselling or cross-selling services to existing clients.
Perks & Benefits
- Fully remote work model, offering flexibility and work-life balance.
- Competitive salary and performance-based bonuses.
- Generous holiday allowance.
- Company pension scheme.
- Opportunities for continuous professional development and training.
- A supportive and collaborative team culture.
- Access to the latest digital marketing tools and technologies.
- Regular virtual team social events.
How to Apply
If you are ready to make a significant impact and help our clients thrive, we encourage you to apply! Please click on the application link below to submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this Remote Brand Loyalty Partner role.