About Company
Optum, part of UnitedHealth Group, is a leading health services innovation company dedicated to helping people live healthier lives and making the health system work better for everyone. In the UK, we’re at the forefront of transforming healthcare delivery through data-driven insights, technology, and a compassionate approach to care. Our mission is to improve healthcare access, quality, and affordability for millions. We foster a culture of collaboration, innovation, and continuous learning, supporting our employees to make a meaningful impact from wherever they are. Join a team committed to making a difference in the lives of individuals and communities across the nation.
Job Description
Are you a highly empathetic and organized healthcare professional passionate about empowering individuals to achieve their best possible health outcomes from the comfort of your home office? Optum UK is seeking a dedicated Remote Case Management Coordinator to join our innovative and supportive team. This is a pivotal role that offers the unique opportunity to make a tangible difference in the lives of individuals across the UK, leveraging technology to deliver compassionate and effective care coordination remotely.
As a Remote Case Management Coordinator, you will be at the forefront of delivering person-centred care, guiding patients through complex healthcare journeys with expertise and empathy. Your primary focus will be on assessing the holistic needs of our members, developing personalized care plans, and orchestrating access to a wide range of medical, social, and psychological resources. You will serve as a crucial advocate for patients, ensuring they receive timely, appropriate, and high-quality care while navigating the healthcare system. This role requires a proactive approach, exceptional problem-solving skills, and the ability to build rapport and trust remotely.
Working autonomously from your dedicated home office, you will be an integral part of a collaborative virtual team, engaging with physicians, specialists, therapists, and other healthcare providers to ensure seamless coordination of services. You will utilize advanced digital tools and platforms to manage cases, document interactions, and monitor patient progress, maintaining strict confidentiality and adherence to all clinical and regulatory standards. The impact of your work will extend beyond individual cases, contributing to improved health literacy, reduced hospital readmissions, and enhanced overall well-being for our diverse member population.
Optum UK is committed to fostering an inclusive and supportive environment where our employees can thrive both professionally and personally. We believe that by supporting our team members, we empower them to provide the best possible care. This remote position offers flexibility and autonomy, allowing you to balance your professional commitments with your personal life, while still being part of a dynamic and mission-driven organization. If you are ready to apply your clinical expertise in a forward-thinking remote setting and contribute to transforming healthcare delivery in the UK, we encourage you to apply and become a vital part of the Optum UK family.
Key Responsibilities
- Conduct comprehensive telephonic assessments of member health status, needs, and goals.
- Develop, implement, and monitor individualized care plans in collaboration with members, their families, and healthcare providers.
- Coordinate access to necessary medical, social, and community resources to support care plan objectives.
- Act as a patient advocate, ensuring members understand their options and rights within the healthcare system.
- Facilitate communication and collaboration among all parties involved in a member's care.
- Educate members on health conditions, self-management strategies, and preventive care.
- Maintain accurate and timely documentation of all case management activities and interventions using electronic health records.
- Identify and address potential barriers to care, working proactively to find solutions.
Required Skills
- Excellent verbal and written communication skills with a strong ability to build rapport remotely.
- Proven organizational and time management skills, capable of managing a diverse caseload effectively.
- Strong problem-solving and critical-thinking abilities to navigate complex patient situations.
- Proficiency in using digital tools, telehealth platforms, and electronic health records (EHR).
- Empathy, compassion, and a patient-centred approach to care.
- Ability to work independently and as part of a virtual team with minimal supervision.
- In-depth understanding of the UK healthcare system and available resources.
- Clinical background (e.g., Nurse, Social Worker, Allied Health Professional) with relevant registration/licensure in the UK.
Preferred Qualifications
- Bachelor’s degree in Nursing, Social Work, or a related healthcare field.
- Certification in Case Management (e.g., CCM or similar).
- Experience working with diverse patient populations and complex chronic conditions.
- Familiarity with specific Optum/UnitedHealth Group systems and processes.
Perks & Benefits
- Competitive salary package and performance-related bonuses.
- Comprehensive health and wellness benefits, including private medical insurance.
- Generous paid time off and flexible working arrangements to support work-life balance.
- Opportunities for professional development, training, and career advancement.
- Access to an Employee Assistance Programme (EAP) for mental health and well-being support.
- Company pension scheme with employer contributions.
- Access to a dynamic and supportive virtual team environment.
How to Apply
Ready to make a difference? If you are a compassionate and skilled professional eager to empower individuals through expert case management, we invite you to apply. Please click on the application link below to submit your CV and a cover letter outlining your experience and suitability for this remote role. We look forward to reviewing your application!