About Company
Connect Health is the largest independent provider of community musculoskeletal (MSK) services in the UK, dedicated to delivering high-quality patient care. With a growing team of over 1,500 clinicians and support staff, we are committed to transforming MSK health and wellness across the nation. Our innovative approach combines clinical excellence with advanced digital solutions, ensuring patients receive the right care at the right time, whether through virtual consultations, local clinics, or specialist programs. At Connect Health, we foster a supportive and collaborative environment where every team member contributes to our mission of improving lives. We pride ourselves on being a forward-thinking organisation that values compassion, integrity, and continuous improvement, making a tangible difference to the health outcomes of thousands of individuals every day. Join us in our mission to empower patients and shape the future of healthcare.
Job Description
We are seeking a highly organised and empathetic Remote Client Case Coordinator to join our dedicated team, supporting patients across the UK. This pivotal role involves managing patient cases from initial referral through to discharge, ensuring a seamless and positive experience for all clients. As a key point of contact, you will be responsible for coordinating appointments, managing confidential patient records, and facilitating clear communication between patients, clinicians, and various internal departments. This is more than an administrative role; you will be an advocate for our patients, providing essential support, answering queries, and resolving any issues with professionalism and care. Working remotely, you will leverage your exceptional organisational skills and keen attention to detail to maintain efficient workflows, contributing directly to the quality of our service delivery. If you are passionate about healthcare, possess excellent communication abilities, and thrive in a remote work environment where you can make a real difference to people’s lives, we encourage you to apply.
Key Responsibilities
- Manage and coordinate a caseload of client/patient referrals, ensuring all cases are processed efficiently and accurately from initial contact to resolution.
- Act as the primary point of contact for clients, patients, and healthcare professionals, providing clear, concise, and empathetic communication.
- Schedule and re-schedule appointments, managing clinician diaries and patient availability to optimise service delivery.
- Maintain precise and up-to-date patient records within our electronic systems, ensuring strict adherence to data protection and confidentiality protocols.
- Liaise with internal clinical teams, external referrers, and other stakeholders to facilitate integrated care pathways.
- Resolve client queries and issues promptly and professionally, escalating complex cases to appropriate clinical or management staff when necessary.
- Contribute to continuous service improvement by identifying areas for efficiency and recommending process enhancements.
Required Skills
- Proven experience in an administrative or client service role, ideally within a healthcare or service-oriented environment.
- Exceptional verbal and written communication skills with a clear, empathetic, and professional tone.
- Outstanding organisational and time management abilities, capable of prioritising multiple tasks in a fast-paced environment.
- Strong IT proficiency, including experience with CRM systems, electronic health records (EHR), and Microsoft Office Suite.
- Demonstrated ability to work independently and collaboratively within a remote team structure.
- High level of accuracy and attention to detail in all tasks, particularly data entry and record keeping.
Preferred Qualifications
- Previous experience working remotely in a coordination or administrative capacity.
- Familiarity with musculoskeletal (MSK) services or general healthcare terminology.
- A relevant administrative qualification or equivalent vocational training.
- Experience with an Applicant Tracking System (ATS) or similar patient management software.
Perks & Benefits
- The flexibility and convenience of a fully remote working model (UK-based).
- Generous annual leave entitlement, increasing with service.
- Comprehensive pension scheme with employer contributions.
- Opportunities for continuous professional development and career progression.
- Access to an Employee Assistance Programme (EAP) for health and wellbeing support.
- A supportive and inclusive team culture, committed to employee growth and satisfaction.
- Access to a range of employee discounts and benefits program.
How to Apply
To apply for this exciting opportunity and become a vital part of the Connect Health team, please click on the application link below. Ensure your CV and cover letter clearly highlight your relevant experience, demonstrating how your skills and passion align with the requirements of this role and Connect Health’s values.