About Company
Fidelity International offers world-class investment solutions and retirement expertise. As a privately owned company, we are dedicated to our clients and committed to the long-term success of our business. With a presence in over 25 countries and serving millions of customers worldwide, we manage assets across a range of funds and solutions, from mutual funds and ETFs to complex institutional portfolios. Our culture thrives on innovation, integrity, and a deep understanding of our clients’ needs, empowering our people to make a meaningful impact. We believe in harnessing technology and design to create intuitive, engaging, and highly effective experiences that empower our clients to achieve their financial goals. Join us and contribute to a company where your work directly shapes the financial futures of individuals and institutions globally.
Job Description
Are you a visionary Client Experience Designer passionate about crafting intuitive and impactful digital journeys? Fidelity International is seeking a talented and driven Remote Client Experience Designer to join our dynamic team. In this pivotal role, you will be instrumental in shaping the end-to-end digital experience for our diverse client base, from individual investors to institutional partners. This is a unique opportunity to work remotely, contributing to a global leader in financial services from the comfort of your home base in North Holmwood, Dorking.
As a Remote Client Experience Designer, you will collaborate closely with product managers, engineers, researchers, and other design professionals to identify client pain points, understand their needs, and translate complex financial concepts into simple, elegant, and user-friendly interfaces. You will be responsible for conceptualizing, designing, and iterating on digital solutions that enhance client satisfaction, engagement, and retention across our web and mobile platforms. Your work will directly influence critical client interactions, ensuring a seamless and delightful journey at every touchpoint. We are looking for someone with a strong portfolio showcasing a deep understanding of user-centered design principles, a flair for visual design, and a proven ability to deliver high-quality design artifacts in an agile environment. This role requires a proactive individual who can thrive independently while contributing actively to a collaborative remote team culture. If you are passionate about making a tangible difference through design in the financial sector, we encourage you to apply and help us redefine the future of investing.
Key Responsibilities
- Conduct in-depth user research, including interviews, surveys, and usability testing, to uncover client needs, behaviors, and motivations.
- Translate research findings into actionable insights, user personas, journey maps, and information architecture.
- Design and prototype intuitive, engaging, and accessible user interfaces for web and mobile applications, ensuring consistency with brand guidelines.
- Collaborate with product owners and developers to define requirements, provide design specifications, and ensure successful implementation of designs.
- Iterate on designs based on user feedback, data analytics, and business objectives in an agile development cycle.
- Champion a client-centric design culture within the organization, advocating for the user throughout the product development lifecycle.
- Stay abreast of industry trends, best practices, and emerging technologies in UX/UI design, and contribute to the evolution of our design system.
Required Skills
- 5+ years of experience in UX/UI design, client experience design, or a similar role, with a strong portfolio demonstrating relevant work.
- Proficiency in design and prototyping tools such as Figma, Sketch, Adobe XD, or similar.
- Solid understanding of user-centered design principles, information architecture, and interaction design.
- Experience with user research methodologies and usability testing.
- Excellent communication, presentation, and interpersonal skills, with the ability to articulate design decisions effectively to diverse stakeholders.
- Ability to work independently and collaboratively in a remote team environment.
- Strong problem-solving skills and attention to detail.
Preferred Qualifications
- Bachelor's degree in Design, Human-Computer Interaction, Psychology, or a related field.
- Experience working within the financial services industry or other highly regulated sectors.
- Familiarity with agile development methodologies.
- Experience with accessibility standards (WCAG) and designing for diverse user needs.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- Generous pension contribution scheme.
- Flexible working arrangements and a dedicated remote work stipend.
- Professional development opportunities and access to online learning platforms.
- Employee assistance program for mental health and wellbeing.
- Discounts on various retail, travel, and leisure services.
How to Apply
To apply for this exciting Remote Client Experience Designer role, please click on the application link below. You will be redirected to our careers portal where you can submit your CV and a cover letter detailing your experience and why you are the ideal candidate for this position. We encourage you to showcase your best work by including a link to your online portfolio.