About Company
Plan International is an independent development and humanitarian organization that advances children’s rights and equality for girls. Working in over 75 countries worldwide, we strive for a just world, working together with children, young people, our supporters and partners. Plan International Zimbabwe is committed to creating lasting impact in the lives of children and young people, particularly focusing on gender equality and inclusive development. We operate across various provinces in Zimbabwe, including Manicaland, implementing programs that range from education and health to youth economic empowerment and child protection. Our work involves deep community engagement, advocacy, and strategic partnerships, leveraging both traditional and digital platforms to achieve our mission. We believe in fostering an inclusive environment where all staff can thrive and contribute to our shared vision.
Job Description
Are you passionate about fostering positive online environments and empowering communities? Plan International Zimbabwe is seeking a dedicated and empathetic Remote Community Support Moderator to join our dynamic team. This pivotal role is designed for individuals who thrive in a flexible, remote work setting and are committed to upholding the values of child rights and gender equality within digital spaces. As a Community Support Moderator, you will be the heart of our online interactions, responsible for cultivating a safe, respectful, and engaging atmosphere across our various digital platforms. You will play a crucial role in monitoring discussions, responding to inquiries, identifying and escalating safeguarding concerns, and ensuring that all community guidelines are strictly adhered to. This position offers a unique opportunity to directly contribute to Plan International’s mission by facilitating meaningful dialogue, providing support, and protecting our online community members, particularly children and young people. We are looking for someone with excellent communication skills, a keen eye for detail, and a proactive approach to community management. The flexible schedule allows you to manage your work-life balance effectively while making a significant impact. Join us and help build a vibrant and supportive digital community for a cause that matters.
Key Responsibilities
- Monitor online forums, social media groups, and other digital platforms for adherence to community guidelines and safeguarding policies.
- Engage actively with community members, responding to comments, questions, and feedback in a timely and professional manner.
- Facilitate positive discussions and encourage constructive engagement on topics related to Plan International's work and advocacy.
- Identify, report, and escalate any content or behavior that violates community standards, including hate speech, harassment, and child safeguarding risks, following established protocols.
- Provide basic technical support and guidance to users experiencing issues with platform functionality.
- Collaborate with communications, programs, and safeguarding teams to ensure consistent messaging and effective issue resolution.
- Develop and implement strategies to enhance community engagement and growth.
- Contribute to the continuous improvement of community guidelines and moderation practices.
- Prepare regular reports on community activity, engagement metrics, and emerging trends or concerns.
Required Skills
- Proven experience in online community management or social media moderation.
- Excellent written and verbal communication skills in English.
- Strong understanding of online safety principles and child safeguarding best practices.
- Ability to work independently and manage time effectively in a remote setting.
- High level of empathy, patience, and discretion.
- Proficiency in using various social media platforms and online communication tools.
- Demonstrated ability to handle sensitive situations with tact and professionalism.
- Strong problem-solving skills and attention to detail.
Preferred Qualifications
- Bachelor’s degree in Communications, Marketing, Social Sciences, or a related field.
- Experience working with non-profit organizations or in the humanitarian sector.
- Familiarity with community management software or analytics tools.
- Knowledge of local Zimbabwean languages (e.g., Shona, Ndebele) is an advantage.
- Understanding of digital trends and best practices for online engagement.
Perks & Benefits
- Flexible working hours to support work-life balance.
- Opportunity to work remotely from anywhere within Murambinda, Manicaland Province.
- Competitive remuneration package.
- Access to professional development and training opportunities.
- Contribution to a global mission impacting children's rights and gender equality.
- Supportive and collaborative team environment.
- Health and wellness programs (as per company policy).
How to Apply
If you are a passionate advocate for children’s rights and community well-being, with a knack for digital engagement, we encourage you to apply! Please ensure your application highlights your relevant experience in community moderation and your commitment to Plan International’s mission. Click on the link below to apply for the job.