About Company
Ironistic is a full-service digital agency based in Alexandria, Virginia, dedicated to crafting innovative web solutions and impactful digital experiences. For over a decade, we’ve partnered with businesses, non-profits, and government agencies to build robust websites, deploy effective marketing strategies, and manage compelling digital content. Our team thrives on creativity, collaboration, and a commitment to excellence, helping our clients navigate the evolving digital landscape with confidence and achieve their online objectives.
Job Description
We are seeking a diligent and detail-oriented Remote Content Moderator to join our growing team. In this critical full-time role, you will play a pivotal part in maintaining the integrity, quality, and safety of digital content across various platforms managed by Ironistic for our diverse client portfolio. Operating from your remote workspace, you will be responsible for reviewing user-generated and client-provided content, ensuring strict adherence to established guidelines, community standards, and legal requirements. This position requires a keen eye for detail, strong analytical skills, and the ability to make sound judgments under pressure, all while working independently and collaborating effectively with a distributed team.
The ideal candidate will possess an unwavering commitment to fostering a positive and safe online environment. You will be instrumental in identifying and addressing content that violates policies, including but not limited to spam, misinformation, hate speech, explicit material, and copyright infringement. This is more than just a gatekeeping role; it’s about being a guardian of brand reputation and user trust. You’ll contribute directly to the success of our clients by ensuring their digital presence remains professional, compliant, and engaging. Excellent communication skills, both written and verbal, are essential for providing clear explanations and escalating complex issues when necessary. If you are passionate about digital ethics, enjoy meticulous work, and are comfortable navigating a fast-paced virtual environment, we encourage you to apply and become a vital part of our remote-first culture.
Key Responsibilities
- Review and moderate a high volume of user-generated and client-provided content, including text, images, videos, and audio, to ensure compliance with established guidelines and terms of service.
- Identify and take appropriate action on content violations, such as removing, escalating, or warning users, based on predefined policies and workflows.
- Maintain strict confidentiality and adhere to data privacy regulations while handling sensitive information.
- Provide clear, concise, and constructive feedback on content policy decisions to users and internal teams when required.
- Collaborate with quality assurance teams to ensure consistency and accuracy in moderation decisions.
- Stay informed about current trends in online content, community guidelines, and potential threats to digital safety.
- Participate in ongoing training and calibration sessions to enhance moderation skills and policy understanding.
- Contribute to the refinement of content moderation guidelines and processes based on observed trends and feedback.
- Utilize moderation tools and platforms efficiently to manage workflow and track performance metrics.
Required Skills
- Minimum of 2 years of professional experience in content moderation, online community management, or a related field.
- Proven ability to analyze and apply complex content policies accurately and consistently.
- Exceptional attention to detail and strong analytical skills.
- Excellent written and verbal communication skills in English.
- Demonstrated ability to work independently and manage time effectively in a remote work setting.
- Proficiency with common office software (e.g., Google Workspace, Microsoft Office Suite) and experience with content moderation tools.
- High level of empathy and discretion when dealing with sensitive content and user interactions.
- Strong ethical compass and commitment to maintaining digital safety and integrity.
Preferred Qualifications
- Bachelor's degree in Communications, Media Studies, Journalism, or a related field.
- Experience moderating content across multiple platforms (e.g., social media, forums, e-commerce sites).
- Familiarity with various cultural nuances and global content standards.
- Ability to adapt quickly to evolving guidelines and technology.
- Experience with machine learning-assisted moderation tools.
- Multilingual abilities are a plus.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid time off, including holidays and sick leave.
- 401(k) retirement plan with company matching.
- Flexible remote work environment.
- Opportunities for professional development and continuous learning.
- Access to the latest moderation tools and technologies.
- Supportive and collaborative team culture.
- Equipment stipend for home office setup.
How to Apply
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and explaining why they are a great fit for this remote role. Please highlight your experience with content moderation and your ability to work effectively in a virtual environment. Click on the application link below to apply.