About Company
Johnston Carmichael is Scotland’s largest independent firm of Chartered Accountants and Business Advisers. With a rich history spanning over 85 years, we are renowned for providing exceptional client service and innovative solutions across various sectors. Our team of experts works collaboratively to deliver tailored advice, helping businesses and individuals achieve their financial goals. We pride ourselves on our people-first culture, fostering an environment where talent thrives, and professional growth is actively encouraged. As an award-winning firm, we are deeply committed to contributing positively to the communities we serve and maintaining our reputation for excellence and integrity in all our dealings. Joining Johnston Carmichael means becoming part of a forward-thinking organisation dedicated to making a real difference.
Job Description
Are you a meticulous and results-driven financial professional with a keen eye for detail and a passion for managing client relationships? Johnston Carmichael, Scotland’s largest independent firm of Chartered Accountants and Business Advisers, is seeking a dedicated Remote Credit Control Analyst to join our dynamic and supportive finance team. In this pivotal role, you will be instrumental in managing and overseeing our client debtor accounts, ensuring timely collection of outstanding payments, and maintaining healthy cash flow for the firm. This fully remote position offers the flexibility to work from the comfort of your home, anywhere within the UK, while remaining an integral part of our Edinburgh-based team. You’ll collaborate virtually with colleagues and stakeholders through modern communication and project management tools, fostering a strong sense of team cohesion despite geographical distance.
We are looking for someone who can proactively identify and resolve payment issues, build strong rapport with clients, and contribute to the continuous improvement of our credit control processes. Your expertise in financial reconciliation, debt management, and persuasive communication will be crucial in minimizing aged debt and supporting the firm’s overall financial stability and growth. Beyond just collections, this role involves strategic thinking to optimize our receivables cycle and enhance client satisfaction through clear, respectful, and effective financial dialogue. You will have the opportunity to implement best practices, analyse trends, and shape our approach to credit management, making a tangible impact on our operational efficiency and client relationships. Day-to-day, you’ll be managing a diverse portfolio, responding to client queries, processing payments, and providing valuable insights to management regarding debtor performance. This is an exciting opportunity for an individual who thrives on autonomy, possesses excellent analytical skills, and is committed to upholding the highest standards of financial management in a fast-paced and evolving environment. If you are ready to take on a challenging yet rewarding role with a leading Scottish firm, where your contributions are valued, and your professional development is a priority, we encourage you to apply and become a key player in our continued success story.
Key Responsibilities
- Manage and maintain a portfolio of client accounts, ensuring timely collection of outstanding invoices through proactive communication.
- Perform regular debtor reconciliations, identifying and resolving discrepancies swiftly and accurately.
- Build and maintain strong, positive relationships with clients, providing excellent customer service while resolving payment queries.
- Monitor aged debt reports, implementing strategies to reduce overdue balances and improve cash collection rates.
- Liaise effectively with internal departments (e.g., Client Engagement Teams, Billing) to resolve client queries and payment issues.
- Process and allocate incoming payments accurately and efficiently within the accounting system.
- Prepare regular reports on debtor status, cash flow forecasts, and collection performance for management review.
- Identify potential credit risks and escalate complex or high-risk cases to senior management.
- Contribute to the continuous improvement of credit control policies and procedures.
- Ensure compliance with company policies, financial regulations, and data protection guidelines.
Required Skills
- Proven experience in a Credit Control, Accounts Receivable, or Collections role (minimum 3 years).
- Strong understanding of accounting principles and practices, particularly regarding accounts receivable.
- Exceptional communication and interpersonal skills, with the ability to negotiate and resolve issues professionally.
- Proficiency in financial software and Microsoft Office Suite, especially Excel.
- Highly organised with excellent attention to detail and accuracy.
- Demonstrated ability to work independently and manage time effectively in a remote environment.
- Strong problem-solving and analytical abilities.
- Ability to maintain composure and effectiveness in challenging situations.
Preferred Qualifications
- Relevant professional qualification (e.g., CICM Diploma or equivalent).
- Experience with cloud-based accounting systems (e.g., Xero, QuickBooks, Sage Intacct).
- Familiarity with the professional services sector (e.g., accounting, legal, consulting firms).
- A track record of successfully reducing aged debt and improving collection efficiency.
Perks & Benefits
- Competitive salary and performance-related bonus scheme.
- Comprehensive pension scheme.
- Generous annual leave allowance plus bank holidays.
- Flexible remote working environment.
- Private medical insurance.
- Life assurance cover.
- Dedicated budget for professional development and continuous learning opportunities.
- Access to an employee assistance program for health and well-being support.
- Virtual social events and team-building activities.
- Opportunity to work for a leading, reputable firm with a strong company culture.
How to Apply
If you are ready to advance your career as a Remote Credit Control Analyst with Johnston Carmichael, please click on the application link below. We encourage you to submit your detailed CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to hearing from you!