About Company
Career.zycto is revolutionizing how talent connects with opportunity. We are a dynamic and forward-thinking recruitment firm dedicated to bridging the gap between exceptional professionals and leading organizations worldwide. For a CRM Administrator, this means contributing to a vital operational backbone, ensuring seamless data flow that powers our strategic outreach and candidate management. We thrive on innovation, precision, and fostering an environment where your expertise in CRM systems directly impacts our ability to scale and succeed. Join us in shaping the future of recruitment through data-driven excellence.
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Job Description
Career.zycto is seeking a highly skilled and meticulous Remote CRM Administrator to join our growing team. This is a unique opportunity to apply your CRM expertise within a dynamic recruitment environment, specifically supporting our operations focused on the UK market. While our operational hub is in Abu Dhabi, this role offers the flexibility of working remotely from a UK base, allowing you to seamlessly integrate with our global team and impact our success.
As our Remote CRM Administrator, you will be the backbone of our customer relationship management system, ensuring its optimal performance, data integrity, and user adoption. You will be responsible for the day-to-day administration, configuration, and support of our CRM platform, primarily focusing on its application to recruitment processes, client management, and candidate tracking within the UK context. Your work will directly empower our recruitment consultants and business development teams to operate efficiently, make informed decisions, and deliver outstanding service to both clients and candidates. We are looking for an individual who is not just technically proficient but also possesses a proactive mindset, excellent problem-solving abilities, and a commitment to continuous improvement. This role offers the chance to truly make your mark in a company that values innovation and efficient data management.
Key Responsibilities
- Manage and maintain the CRM system (e.g., Salesforce, Zoho CRM, HubSpot) including user accounts, security settings, dashboards, and reports.
- Perform regular data audits, clean-up, and de-duplication to ensure data accuracy and integrity.
- Develop, implement, and maintain CRM configurations, customizations, and workflows to support business processes.
- Provide technical support and training to end-users, addressing queries and troubleshooting issues promptly.
- Collaborate with internal stakeholders to understand business requirements and translate them into effective CRM solutions.
- Monitor CRM system performance, identify areas for improvement, and implement necessary enhancements.
- Create and generate complex reports and dashboards to provide actionable insights on recruitment metrics, client engagement, and candidate pipelines for the UK market.
- Ensure compliance with data protection regulations relevant to UK operations (e.g., GDPR).
- Stay updated with new CRM features and functionalities, recommending and implementing relevant updates.
Required Skills
- Proven experience as a CRM Administrator (3+ years preferred).
- In-depth knowledge of CRM platforms (e.g., Salesforce, Zoho CRM, HubSpot, Microsoft Dynamics).
- Strong understanding of database management principles and data integrity best practices.
- Excellent analytical and problem-solving skills.
- Proficiency in creating reports, dashboards, and workflows.
- Exceptional communication and interpersonal skills, with the ability to train and support users.
- Ability to work independently and manage multiple priorities in a remote environment.
- Familiarity with UK data protection regulations (e.g., GDPR).
Preferred Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
- CRM Administrator certification (e.g., Salesforce Administrator Certification).
- Experience in the recruitment or staffing industry.
- Familiarity with integration tools and APIs for CRM connectivity.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Flexible remote work environment.
- Opportunities for professional development and certifications.
- A collaborative and supportive team culture.
- Access to modern tools and technologies.
- Generous holiday allowance.
How to Apply
If you are a highly motivated CRM Administrator with a passion for optimizing systems and supporting remote operations, we encourage you to apply! Please click on the link below to submit your application and resume directly. We look forward to reviewing your qualifications and potentially welcoming you to the Career.zycto team.
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