About Company
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, driven by the fast-evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms. As a global team, we are committed to delivering innovative and sustainable solutions that help our clients stay ahead in today’s dynamic marketplace. We foster an environment of continuous learning, collaboration, and personal growth, empowering our employees to excel and make a significant impact. Join Capgemini and be part of a team that is redefining the future of business and technology.
Job Description
Are you a seasoned CRM professional with a passion for driving business transformation through technology? Capgemini is seeking a highly motivated and experienced Remote CRM Implementation Consultant to join our dynamic team. In this pivotal role, you will leverage your expertise to guide clients through the entire CRM project lifecycle, from initial strategy and requirements gathering to successful deployment and user adoption. Working remotely, you will collaborate with cross-functional teams and directly with client stakeholders across various industries, designing and implementing cutting-edge CRM solutions (primarily Salesforce, Microsoft Dynamics 365, or similar platforms) that optimize sales, service, and marketing operations.
This position demands a blend of technical acumen, strong communication skills, and a strategic mindset. You will be responsible for translating complex business needs into actionable technical specifications, configuring CRM systems, managing data migrations, and developing comprehensive training programs. Beyond technical execution, you’ll act as a trusted advisor, identifying opportunities for process improvement and ensuring that our CRM solutions deliver tangible business value. If you thrive in a challenging yet rewarding remote environment where your contributions directly impact client success and you’re eager to work with a world-class consulting firm, we encourage you to apply. This is an exceptional opportunity to expand your skill set, lead impactful projects, and advance your career within a supportive and innovative global organization that values your expertise and fosters professional growth. We are looking for someone who can not only solve complex problems but also build strong client relationships and contribute to our collaborative culture.
Key Responsibilities
- Lead client discovery sessions to gather and analyze business requirements, current processes, and pain points.
- Design and architect scalable, effective CRM solutions tailored to client needs, leveraging platforms like Salesforce, Microsoft Dynamics 365, or other enterprise CRM systems.
- Perform hands-on configuration, customization, and development within CRM platforms, including workflows, reports, dashboards, and integrations.
- Develop detailed documentation, including functional specifications, solution designs, test plans, and user manuals.
- Manage data migration strategies and execute data loading processes, ensuring data integrity and quality.
- Conduct user acceptance testing (UAT) and provide comprehensive training to end-users and client administrators.
- Provide post-implementation support, troubleshooting, and continuous improvement recommendations.
- Collaborate effectively with project managers, technical developers, and other consultants in a remote team setting.
- Stay current with CRM industry trends, best practices, and new technologies to provide informed recommendations.
- Act as a subject matter expert and trusted advisor to clients throughout the project lifecycle.
Required Skills
- 3+ years of hands-on experience in CRM implementation and consulting roles.
- Proficiency with leading CRM platforms such as Salesforce (Sales Cloud, Service Cloud) or Microsoft Dynamics 365.
- Strong understanding of CRM best practices across sales, service, and marketing domains.
- Demonstrated ability to translate complex business requirements into technical solutions.
- Experience with data migration strategies and tools.
- Excellent analytical, problem-solving, and critical thinking skills.
- Exceptional verbal and written communication skills, with the ability to articulate technical concepts to non-technical stakeholders.
- Proven track record of managing client expectations and delivering projects on time and within budget.
- Ability to work independently and collaboratively in a remote team environment.
Preferred Qualifications
- CRM certifications (e.g., Salesforce Administrator, Sales Cloud Consultant, Microsoft Certified: Dynamics 365 Consultant).
- Experience with integration tools and methodologies (e.g., APIs, middleware platforms).
- Familiarity with Agile project methodologies.
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
- Previous consulting experience with a focus on enterprise applications.
- Experience in diverse industry sectors (e.g., Financial Services, Manufacturing, Public Sector).
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Generous paid time off (PTO) and paid holidays.
- Flexible remote work environment.
- Opportunities for continuous learning and professional development through Capgemini University and certifications.
- Employee assistance programs and wellness initiatives.
- Diverse, inclusive, and collaborative company culture.
- Access to a global network of experts and cutting-edge technologies.
How to Apply
To apply for this exciting opportunity and take the next step in your career with Capgemini, please click on the application link below. We look forward to reviewing your qualifications and learning more about your experience.