About Company
Compunet Solutions is a leading IT consulting firm based in the greater Pittsburgh area, dedicated to empowering businesses through strategic technology solutions. With over two decades of experience, we specialize in delivering tailored IT services, including managed IT, cloud solutions, cybersecurity, and business application implementation. Our mission is to transform our clients’ operational challenges into strategic advantages, fostering growth and efficiency through cutting-edge technology and unparalleled client support. At Compunet Solutions, we believe in building long-term partnerships, providing innovative and reliable solutions that truly make a difference. We cultivate a culture of continuous learning, collaboration, and commitment to excellence, making us a trusted advisor to organizations across various industries.
Job Description
Compunet Solutions is actively seeking an experienced and highly motivated Remote CRM Implementation Consultant to join our growing team. This is a full-time position crafted for a professional who is passionate about leveraging Customer Relationship Management (CRM) technologies to empower businesses, streamline operations, and drive sustainable growth for our diverse portfolio of clients. In this critical role, you will be an integral part of our consulting practice, guiding clients through every phase of the CRM implementation lifecycle. Your responsibilities will span from conducting initial discovery sessions and meticulously gathering business requirements to expertly configuring CRM systems, managing complex data migrations, developing and delivering comprehensive user training programs, and providing crucial post-launch support and optimization.
As a Remote CRM Implementation Consultant, you will act as a trusted advisor, deeply understanding each client’s unique business processes, challenges, and strategic objectives. You will then translate these insights into robust and effective CRM solutions, primarily utilizing industry-leading platforms such as Salesforce, Microsoft Dynamics 365, HubSpot, or similar. A key aspect of your role will involve designing and executing CRM strategies that are not only technologically sound but also perfectly aligned with our clients’ overarching business goals, ensuring seamless integration with their existing IT infrastructure and maximizing user adoption across their organizations. This position demands a unique combination of profound technical expertise in CRM systems, exceptional project management capabilities, and superior client-facing communication and presentation skills. You will be expected to work autonomously, efficiently managing multiple client projects simultaneously, providing transparent and regular progress updates, adeptly managing stakeholder expectations, and proactively identifying and resolving any potential challenges that may arise throughout the project lifecycle.
We are specifically looking for an individual who thrives in a remote work environment, demonstrating strong self-discipline, initiative, and an innate ability to leverage collaborative tools and technologies to maintain high levels of productivity and foster strong team cohesion, even across geographical distances. Your analytical prowess in diagnosing complex business needs, your creativity in designing scalable and future-proof CRM solutions, and your proficiency in delivering engaging and impactful training will be absolutely vital to your success in this role. This opportunity offers the unique chance to engage with businesses across a wide array of industries, continuously expanding your professional expertise and making a tangible, positive impact on our clients’ operational efficiency and profitability. If you are a proactive problem-solver with a proven track record of successful CRM implementations, a meticulous attention to detail, and a fervent desire to contribute significantly to a leading IT consulting firm, we wholeheartedly encourage you to apply. Join Compunet Solutions and become a key player in our mission to empower businesses to achieve their full potential through innovative and expertly implemented CRM solutions.
Key Responsibilities
- Lead and manage full-lifecycle CRM implementation projects, from discovery to post-launch support.
- Conduct detailed business analysis, gathering and documenting client requirements and current processes.
- Design and configure CRM solutions (e.g., Salesforce, Dynamics 365, HubSpot) to meet client-specific needs.
- Manage data migration strategies, ensuring data integrity and accuracy during transfers.
- Develop and deliver comprehensive user training programs and documentation to ensure high user adoption.
- Act as the primary point of contact for clients, managing expectations and ensuring project success.
- Collaborate with internal teams (technical, sales, support) to deliver integrated solutions.
- Provide expert advice on CRM best practices, process optimization, and system functionality.
- Troubleshoot and resolve implementation-related issues, escalating complex problems as needed.
- Stay updated with the latest CRM technologies and industry trends.
Required Skills
- Minimum 4 years of experience in CRM implementation and consulting roles.
- Proven expertise with at least one major CRM platform (e.g., Salesforce, Microsoft Dynamics 365, HubSpot).
- Strong understanding of CRM best practices, sales, marketing, and customer service processes.
- Excellent analytical and problem-solving skills with a keen attention to detail.
- Exceptional written and verbal communication, presentation, and interpersonal skills.
- Ability to manage multiple projects concurrently and prioritize tasks effectively in a remote setting.
- Proficiency in project management methodologies and tools.
- Experience with data migration strategies and tools.
- Demonstrated ability to work independently and as part of a distributed team.
Preferred Qualifications
- Bachelor’s degree in Business, Information Technology, Computer Science, or a related field.
- Relevant CRM certifications (e.g., Salesforce Administrator, Sales Cloud Consultant, Dynamics 365 certifications).
- Experience with integration technologies and APIs (e.g., REST, SOAP).
- Familiarity with change management principles.
- Prior experience working for an IT consulting firm or professional services organization.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- Paid time off and company holidays.
- 401(k) retirement plan with company match.
- Opportunities for professional development and continuous learning.
- Flexible remote work environment.
- Collaborative and supportive team culture.
- Access to the latest industry tools and technologies.
How to Apply
Ready to make a significant impact with your CRM expertise? We invite you to join the Compunet Solutions team and help shape the future of our clients’ success. To apply for the Remote CRM Implementation Consultant position, please click on the link below to submit your resume and cover letter. We look forward to reviewing your qualifications!