About Company
Comerica Bank is a financial services company headquartered in Dallas, Texas, with a significant operational footprint and deep historical roots in Detroit, Michigan. With over 170 years of dedicated service, we are committed to helping people and businesses be successful. Our culture is built on integrity, customer focus, and community engagement. We empower our employees to grow professionally and personally, fostering an environment where innovation thrives and individual contributions are valued. Joining Comerica means becoming part of a team that genuinely cares about its customers and the communities we serve, making a tangible difference every day.
Job Description
Are you passionate about helping people and thrive in a dynamic, customer-centric environment? Do you possess exceptional communication skills and a desire to make a real impact from the comfort of your home? Comerica Bank is seeking dedicated and empathetic individuals to join our team as Remote Customer Service Representatives. In this vital full-time role, you will be the first point of contact for our valued customers, providing friendly, efficient, and accurate support for a wide range of banking inquiries.
This is not just a call center job; it’s an opportunity to build meaningful relationships, resolve complex issues, and uphold Comerica’s reputation for outstanding service. Working remotely from your home office in the Detroit, Michigan area, you will handle inbound calls, assisting customers with account inquiries, transaction details, online banking support, debit card issues, and general product information. We are looking for individuals who can listen actively, understand customer needs, and navigate our systems to provide comprehensive solutions. You will be trained extensively on our products, services, and customer relationship management (CRM) tools to ensure you are fully equipped to succeed. This role requires a high degree of professionalism, attention to detail, and the ability to maintain composure in a fast-paced environment while adhering to strict compliance and security protocols.
Our remote team is fully supported with robust technology and a collaborative virtual environment, ensuring you feel connected and empowered. We believe in fostering a supportive culture where continuous learning and professional development are encouraged. If you are a problem-solver, a people-person, and ready to embark on a rewarding career with a stable and respected financial institution, where your dedication translates into tangible customer satisfaction, we encourage you to apply. Experience the flexibility and convenience of remote work while making a significant contribution to our mission.
Key Responsibilities
- Respond to inbound customer inquiries via phone regarding banking products, services, and account information.
- Provide accurate and efficient resolution to customer issues, including transaction disputes, online banking assistance, and debit card management.
- Educate customers on various banking solutions, identifying opportunities to enhance their financial well-being.
- Document all customer interactions accurately and thoroughly using our CRM system.
- Adhere strictly to all bank policies, procedures, and regulatory requirements, ensuring customer data privacy and security.
- Collaborate with team members and supervisors to continuously improve service delivery and customer satisfaction.
- Maintain a professional and empathetic demeanor while handling sensitive customer information and potentially challenging situations.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in navigating computer systems and multiple applications simultaneously.
- Demonstrated empathy and a customer-first mindset.
- Ability to work independently and manage time effectively in a remote setting.
- High school diploma or equivalent.
- Reliable high-speed internet connection and a dedicated quiet home workspace.
Preferred Qualifications
- 1+ years of customer service experience, preferably in a call center or financial services environment.
- Familiarity with banking products and services.
- Experience with CRM software (e.g., Salesforce, Microsoft Dynamics).
- Associate's or Bachelor's degree in a related field.
Perks & Benefits
- Comprehensive Medical, Dental, and Vision insurance plans.
- 401(k) retirement plan with company match.
- Generous Paid Time Off (PTO) and paid holidays.
- Tuition reimbursement program for continuous learning.
- Employee assistance program for personal and professional support.
- Opportunities for career advancement within a large financial institution.
- Dedicated remote work equipment and technology support.
How to Apply
Ready to build a rewarding career from home? We invite you to learn more and submit your application by clicking on the link below. Please ensure your resume highlights your customer service experience and your ability to thrive in a remote work environment. We look forward to reviewing your application!