About Company
At Career.zycto, we believe in empowering talent to thrive in a flexible, supportive environment. We’re a forward-thinking organization dedicated to delivering exceptional service and fostering a culture of continuous growth. For a dedicated Remote Customer Support Agent, especially one seeking evening hours, we offer the perfect blend of challenging work and a commitment to your well-being. Join a team where your contributions are valued, and your schedule is respected, allowing you to achieve balance while making a real impact on our customer experience. We’re not just offering a job; we’re offering a career path tailored for success from the comfort of your home.
Advertisement
Job Description
Are you a night owl with a passion for helping others and a knack for problem-solving? Career.zycto is seeking a dedicated and empathetic Remote Customer Support Agent to join our evening shift team, serving our valued customers from the comfort of your home in Petersburg, Alaska. This isn’t just a job; it’s an opportunity to be the reassuring voice and effective solution provider our customers depend on during critical after-hours. As a vital member of our remote workforce, you will play a crucial role in maintaining our high standards of customer satisfaction, handling inquiries, troubleshooting issues, and guiding users through our products and services. We are looking for individuals who thrive in a fast-paced environment, possess exceptional communication skills, and are committed to delivering a stellar customer experience with every interaction. This full-time position offers stability, comprehensive benefits, and the chance to contribute to a company that genuinely values its employees and their work-life balance. If you are detail-oriented, self-motivated, and ready to make a significant impact while enjoying the flexibility of a remote evening schedule, we encourage you to apply and become an essential part of the Career.zycto family.
We understand the unique demands of remote work and the evening shift, and we are committed to providing the tools, training, and support necessary for your success. You’ll engage with customers primarily through phone, email, and chat, addressing a diverse range of inquiries from technical support to billing questions and general product information. Your ability to listen actively, empathize, and articulate solutions clearly will be paramount. Beyond resolving immediate issues, you’ll also be tasked with identifying underlying customer needs, escalating complex cases to specialized teams when appropriate, and meticulously documenting interactions to ensure seamless follow-up. This role offers continuous learning opportunities, allowing you to deepen your knowledge of our offerings and advance your career within Career.zycto. Join us and help shape the future of customer service, one positive interaction at a time, all while enjoying the serene backdrop of Petersburg, Alaska.
Key Responsibilities
- Provide first-line customer support via phone, email, and chat during evening hours.
- Accurately diagnose and resolve customer issues, questions, and concerns.
- Escalate complex problems to appropriate internal teams when necessary.
- Document all customer interactions and resolutions thoroughly in our CRM system.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Continuously improve product knowledge and stay updated on service changes.
Required Skills
- Excellent verbal and written communication skills in English.
- Proven ability to empathize with customers and de-escalate situations.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software and general office applications (e.g., Microsoft Office Suite, Google Workspace).
- Ability to work independently and maintain high productivity in a remote environment.
- Reliable high-speed internet connection and a quiet home workspace.
- Availability to work consistent evening shifts.
Preferred Qualifications
- Associate's or Bachelor's degree in a relevant field.
- Previous experience in a remote customer service role.
- Familiarity with specific industry products or services.
- Experience with multi-channel support (phone, chat, email).
- Typing speed of 50+ words per minute.
Perks & Benefits
- Competitive hourly wage with evening shift differential.
- Comprehensive health, dental, and vision insurance.
- Paid time off (PTO) and company holidays.
- 401(k) with company match.
- Paid training and continuous professional development opportunities.
- Employee assistance program (EAP).
- Remote work flexibility with a supportive team culture.
How to Apply
Ready to make a difference from your home in Petersburg, Alaska? We invite you to join Career.zycto and become an integral part of our customer success story. Please click on the application link below to submit your resume and cover letter. Tell us why you’re the perfect fit for this Remote Customer Support Agent – Evening Shift role.
Advertisement
