About Company
Vodacom Lesotho is a leading telecommunications company in Lesotho, dedicated to connecting people and businesses across the country. With a deep commitment to innovation, customer satisfaction, and community development, we offer a wide range of mobile, data, and digital services that empower our communities and drive economic growth. We believe in fostering a diverse, inclusive, and vibrant work environment where every employee is valued, can thrive, and contribute significantly to our shared success. Join a company that is at the forefront of digital transformation in Lesotho, making a tangible difference in people’s lives every day.
Job Description
Are you passionate about delivering exceptional service and eager to work from the comfort and convenience of your home in Ha Makhangoa, Qacha’s Nek? Vodacom Lesotho is actively seeking enthusiastic, empathetic, and dedicated individuals to join our dynamic Remote Customer Support team. This is an exciting opportunity to be the friendly and knowledgeable voice of Vodacom, assisting our valued customers with their diverse queries, providing effective troubleshooting for technical issues, and ensuring a seamless and positive experience with our comprehensive suite of services. As a Remote Customer Support Specialist, you will play a crucial role in upholding our reputation for outstanding service, building strong, lasting customer relationships, and contributing directly to our mission of connecting Lesotho. We are looking for proactive problem-solvers who are patient, articulate, and possess a genuine desire to make a positive impact on every interaction. If you thrive in a fast-paced yet supportive environment, excel at communication, and are proficient with digital tools, we strongly encourage you to apply today. We provide comprehensive training, continuous professional development, and robust support to ensure your success in this vital role, empowering you to deliver world-class customer experiences from day one.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat, providing accurate and helpful information.
- Troubleshoot and resolve technical issues related to mobile services, data connectivity, and other Vodacom products with efficiency and expertise.
- Guide customers through various service processes, product features, and account management procedures.
- Document customer interactions, issues, and resolutions accurately in our CRM system.
- Identify and escalate complex issues to appropriate departments for further investigation and resolution.
- Maintain a high level of product knowledge and stay updated on new services, promotions, and company policies.
- Contribute to a positive team environment, sharing knowledge and best practices with colleagues.
Required Skills
- Excellent verbal and written communication skills in English and Sesotho.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in using computer systems, CRM software, and various communication tools.
- Ability to work independently in a remote setting with minimal supervision.
- Reliable internet connection and a conducive home office environment.
- High school diploma or equivalent.
- Previous experience in a customer service or call center environment (1 year minimum).
Preferred Qualifications
- A tertiary qualification (e.g., Diploma or Degree) in a related field.
- Familiarity with the telecommunications industry and Vodacom products.
- Experience with remote work tools and collaborative platforms.
- Proven track record of achieving customer satisfaction targets.
Perks & Benefits
- Competitive monthly salary and performance-based incentives.
- Comprehensive health and wellness benefits.
- Ongoing professional development and training opportunities.
- Generous airtime and data allowances for Vodacom services.
- Opportunity to work from home, offering flexibility and work-life balance.
- Supportive team culture and a dynamic work environment.
How to Apply
To apply for this exciting remote opportunity, please visit the Vodacom Lesotho careers page. Navigate to the ‘Current Vacancies’ section and look for the ‘Remote Customer Support Specialist’ role or similar positions. Submit your detailed CV and a compelling cover letter outlining your experience and why you are the ideal candidate for this role. We encourage you to apply promptly as we are hiring today!