About Company
Aspen Dental Management, Inc. (ADMI) is a leading dental support organization (DSO) that provides business support services to more than 1,000 Aspen Dental practices across 42 states. Our mission is to ‘give America a healthy mouth’ by breaking down barriers to care and ensuring every patient receives high-quality, comprehensive treatment. We empower independent dentists to focus on what they do best – providing exceptional patient care – by handling the administrative, marketing, and operational aspects of running a dental practice. With a patient-centric approach and a commitment to innovation, ADMI helps practices thrive and grow, making dental care more accessible and affordable for millions. Joining ADMI means becoming part of a dynamic team dedicated to transforming the dental industry and improving oral health outcomes nationwide. We foster a collaborative environment where professional growth and development are highly valued, enabling our team members to make a real impact.
Job Description
Are you a highly organized, detail-oriented individual with a passion for dentistry and exceptional administrative skills? Do you thrive in a virtual environment, leveraging technology to manage a busy workflow? Aspen Dental Management, Inc. (ADMI) is seeking a dedicated and experienced Remote Dental Office Assistant to join our growing virtual support team. In this pivotal role, you will be the virtual backbone for multiple Aspen Dental practices, providing critical administrative and patient support from the comfort of your home office. You will be responsible for a wide array of tasks that ensure smooth practice operations and an outstanding patient experience, all while adhering to the highest standards of professionalism and confidentiality. This is an exciting opportunity for someone who excels at multitasking, possesses excellent communication abilities, and is eager to contribute to a forward-thinking dental organization. You will play a crucial part in our mission to deliver accessible, quality dental care to communities by optimizing the efficiency of our dental practices through your remote support.
Key Responsibilities
- Manage patient schedules, appointments, and recalls efficiently using dental practice management software.
- Handle inbound and outbound patient calls with professionalism, answering inquiries, and providing exceptional customer service.
- Verify dental insurance benefits, submit pre-authorizations, and assist patients with understanding their coverage and financial options.
- Process and manage patient records, ensuring accuracy, confidentiality, and compliance with HIPAA regulations.
- Prepare and send patient new patient forms, consent forms, and other necessary documentation electronically.
- Assist with billing inquiries, payment processing, and overdue account follow-ups.
- Coordinate with dental office staff on various administrative tasks, ensuring seamless communication and workflow.
- Provide general administrative support, including email management, data entry, and report generation.
- Troubleshoot minor patient-related technical issues for virtual consultations or form submissions.
- Maintain a professional and organized home office environment conducive to remote work.
Required Skills
- Minimum of 2 years of experience as a Dental Office Assistant or in a similar administrative role within a dental setting.
- Proficiency with dental practice management software (e.g., Dentrix, Open Dental, Eaglesoft).
- Strong understanding of dental insurance processes, coding (CDT), and verification procedures.
- Excellent verbal and written communication skills with a professional and empathetic phone demeanor.
- Exceptional organizational skills and attention to detail, capable of managing multiple tasks simultaneously.
- Reliable high-speed internet connection and a dedicated, quiet home office space.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer literacy.
- Ability to maintain strict patient confidentiality (HIPAA compliance).
- Self-motivated and able to work independently with minimal supervision.
Preferred Qualifications
- Certificate or Associate’s degree in Dental Assisting or Office Administration.
- Experience with teledentistry platforms or virtual patient engagement tools.
- Familiarity with Aspen Dental specific protocols and patient care philosophy.
- Bilingual proficiency (English/Spanish) is a plus.
Perks & Benefits
- Competitive hourly wage with opportunities for performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Paid time off (PTO) and company holidays.
- Opportunities for professional development and continuing education.
- Employee assistance program (EAP).
- Company-provided equipment (computer, monitor, headset) for remote work.
- Flexible work-from-home schedule.
- Supportive and collaborative virtual team environment.
How to Apply
If you are a highly motivated and skilled individual ready to contribute to a leading dental support organization from a remote setting, we encourage you to apply. Please click on the application link below to submit your resume and cover letter directly through the Aspen Dental careers portal. We look forward to reviewing your qualifications!