About Company
ResMed is a global leader in the development, manufacturing, and distribution of medical devices for treating sleep-disordered breathing, COPD, and other chronic diseases. With a relentless focus on innovation, we are committed to improving quality of life, reducing the impact of chronic disease, and saving healthcare costs. Our connected health solutions transform patient care and empower healthier lives worldwide. Join our team in San Diego and contribute to a company that truly makes a difference.
Job Description
Are you an ERP expert passionate about supporting critical business operations from anywhere? ResMed is seeking a dedicated and proactive Remote ERP Support Specialist to join our dynamic IT team. In this full-time role, you will be the frontline support for our enterprise resource planning (ERP) system users, ensuring the smooth and efficient operation of our vital business processes. This is an incredible opportunity to leverage your technical expertise and problem-solving skills to impact a global organization dedicated to improving millions of lives.
As a Remote ERP Support Specialist, you will play a crucial role in providing timely and effective resolution to ERP-related inquiries and issues. You will collaborate with various departments, understand their needs, and translate technical solutions into understandable actions. This position requires a keen eye for detail, strong analytical capabilities, and excellent communication skills to diagnose problems, guide users, and maintain robust system performance. If you thrive in a fast-paced environment and are eager to contribute to a company at the forefront of medical technology, we encourage you to apply. While this role is remote, occasional travel for team meetings or specific project requirements might be needed, though it is not a primary expectation. You will be instrumental in optimizing our ERP functionalities, contributing directly to our operational excellence and global mission.
Key Responsibilities
- Provide first and second-level technical support for all ERP system users, including troubleshooting, diagnosing, and resolving issues related to system functionality, data integrity, and user access.
- Monitor ERP system performance and health, proactively identifying potential issues and implementing preventive measures.
- Assist in the testing and deployment of ERP system updates, patches, and new modules.
- Develop and maintain comprehensive documentation, including user guides, FAQs, and support procedures.
- Conduct user training sessions and create training materials to enhance user proficiency and adoption of ERP functionalities.
- Collaborate with internal IT teams, system administrators, and third-party vendors to escalate and resolve complex ERP issues.
- Support data migration activities and ensure data accuracy within the ERP system.
- Participate in ERP system improvement projects, offering insights and technical expertise.
Required Skills
- 3+ years of experience providing support for a major ERP system (e.g., SAP, Oracle EBS, Microsoft Dynamics 365, Infor).
- Strong understanding of core ERP modules (e.g., Finance, Supply Chain, Manufacturing, HR).
- Proficiency in troubleshooting software issues and performing root cause analysis.
- Experience with ticketing systems and IT service management best practices.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Demonstrated problem-solving and analytical abilities.
- Ability to work independently and manage multiple priorities in a remote work environment.
Preferred Qualifications
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
- Certifications in relevant ERP systems (e.g., SAP Certified Application Associate).
- Familiarity with SQL for data querying and analysis.
- Experience in the medical device or manufacturing industry.
- Knowledge of ITIL framework and practices.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Generous paid time off (PTO) and company holidays.
- Opportunities for professional development and continuous learning.
- Employee assistance programs and wellness initiatives.
- A collaborative and innovative remote work culture.
How to Apply
Ready to make a difference in global health technology? Click the ‘Apply Now’ link below to submit your resume and cover letter. We are excited to learn more about your expertise and how you can contribute to the ResMed team. We look forward to reviewing your application!